Legal
This page provides information about the sub-processors that Sinch has engaged in accordance with the Sinch Data Processing Agreement (DPA) to provide processing activities on Customer Personal Data (as defined in the DPA) on behalf of our customers. Which sub-processors will apply to an individual customer will depend on the type of service the customer uses (Sinch Service) and the region that the customer is based in (Sinch Region).
Sinch uses two types of sub-processors: Sinch entities that support Sinch Service(s), and third parties that Sinch has contracted with in order to provide a Sinch Service.
Sinch will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, Sinch will notify you by email of changes to this page. Please refer to your DPA for more information on the process.
The Sinch entities listed as providing support activity below provide customer-initiated support. These entities do not process Customer Personal Data unless such data is shared by the customer when requesting support. The location of customer’s end users will affect the processing location.
| Third Party Entity | Hosting Location; Sinch Region (if applicable) | Sinch Service | Activity | Notes |
| Amazon Web Services Inc. | Messaging: Australia; AU1 Brazil; BR1 Canada; CA1 Ireland; EU1 Germany; EU2 Sweden; EU6 USA; US1, US2, US6 Voice and Video: Australia, Brazil, Germany, Singapore, USA A2P Monetization: Ireland; EU1 Campaigns: EU; eu-west 3, USA; us-east 1 Verification: Germany, Ireland, USA, Singapore, India | General, Messaging, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Sinch Live Chat, Voice and Video, A2P Monetization, Campaigns, Verification, Sinch MessageMedia | Hosting Voice and Video only: Text to Speech A2P Monetization only: Managed Service | |
| Amazon Web Services SARL | Messaging: Ireland; EU 1 Contact Pro: Australia, Germany, South Africa, USA Chatlayer, Sinch Engage: Ireland; EU1, Germany; EU2 Omnichannel Connector: EU (Ireland) Number Lookup: EU, US Sinch MessageMedia: Ireland | General, Messaging, Contact Pro, Chatlayer, Sinch Engage, Omnichannel Connector, Number Lookup, Sinch MessageMedia | Hosting | Omnichannel Connector: Starting 1st March 2024 |
| Amazon Web Services Australia Pty Ltd | Australia | Sinch MessageMedia | Hosting | |
| Apple Inc | Global | Sinch Engage, MessengerPeople | Hosting, Infrastructure and Delivery of Messages | |
| Google LLC | USA, EU Mailgun: EU (Germany & Belgium: EU customers), USA: US customers | Voice and Video, Chatlayer, Sinch Engage, MessengerPeople, MailGun | Hosting and Infrastructure; Voice and Video only: Push notifications to devices. MailGun: Cloud datacenters | |
| Google Cloud France SARL | EU (Germany & Belgium) | Mailjet | Cloud datacenters | |
| Google Cloud EMEA Ltd | Chatlayer, Sinch Engage, MessengerPeople: Germany; EU2 | Chatlayer, Sinch Engage, MessengerPeople | Hosting | |
| GlobalConnect | Sweden, EU3 | Messaging, Campaigns | Hosting | |
| PubNub Inc. | EU, Asia Pacific, US | Voice and Video | Infrastructure | |
| Zendesk | USA, EU and APAC Mailjet, Mailgun & Email on Acid: USA | Voice and Video, Sinch and SinchMessageMedia, Mailjet, Mailgun, Email on Acid | Support Mailjet, Mailgun & Email on Acid: Support ticketing system | |
| MongoDB Limited | Chatlayer, Sinch Engage: EU Sinch MessageMedia: EU or AU | Chatlayer, Sinch Engage, Sinch MessageMedia | Hosting and Infrastructure | For Sinch MessageMedia, this sub-processor will also be hosted in the US at the end of 2024. |
| Mac Stadium | USA | Email on Acid | Cloud datacenters | |
| Aiven Limited | EU Chatlayer: EU, US, Brazil, India Sinch MessageMedia: Hosting per region (AU, EU or US) | Chatlayer, Sinch Message Media | Infrastructure | From in or about June 2024, Chatlayer will be hosting per reqion (AU, EU or US) |
| Sentry | USA | General, Chatlayer, Sinch Engage, Sinch Chat, Sinch MessageMedia | Infrastructure, Observability | |
| AppCues Inc | USA | General, Chatlayer, Sinch Engage, Sinch MessageMedia | Infrastructure, User Onboarding | |
| Chargebee | EU | Chatlayer, Sinch Engage | Billing | |
| Stripe | EU Mailjet & Mailgun: USA, EU (Ireland) | Chatlayer, Sinch Engage, Mailjet, Mailgun | Billing Mailjet & Mailgun: Support billing and payment systems | |
| Atlassian Corporation | US, Global Mailjet, Mailgun & Email on Acid: USA & EU | General, Chatlayer, Sinch Engage, Campaigns, Number Lookup, Sinch MessageMedia, Mailjet, Mailgun, Email on Acid | Support ticket tracking, Incident Management | |
| Meta | Global | WhatsApp, Messenger, Instagram | Delivery of messages | |
| J-Labs sp. z.o.o (Poland) | EU | Chatlayer, Sinch Engage, Sinch MessageMedia, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat, Number Lookup | Service Provisioning and Support | |
| Raintank Inc., dba Grafana Labs | EU, USA | Sinch Engage, Sinch MessageMedia, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Campaigns, Omnichannel Connector | Analytics and logs | Omnichannel Connector: Starting 1st March 2024 |
| ProData Consult Sweden AB | EU | Chatlayer, Sinch Engage, Sinch MessageMedia, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows | Service Provisioning and Support | |
| NHN Corporation | South Korea | Kakaotalk | Delivery of messages | |
| InfoBank Corporation | South Korea | Kakaotalk | Hosting | |
| Extrinsica | USA, US7 | Messaging | Hosting | |
| Equinix | USA, US5 | Messaging | Hosting | |
| Eficode | Ireland; EU-West-1 | General | Hosting | |
| Tangent Internaltional Limited (UK) | Global | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Omnipresent (UK) | Global | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Oracle Svenska AB (Sweden) | EU | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Database, Infrastructure, Support | |
| RedHat Limited (Ireland) | EU | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | OS, Support | |
| ConfigCat | EU | General, Chatlayer, Sinch Engage | Application feature flagging | |
| Hetzner Online GmbH | EU | Sinch Engage | WhatsApp Hosting | |
| Datadog | USA, EU | Chatlayer, Sinch Engage, Sinch MessageMedia | Observability | |
| CloudFlare | EU | Chatlayer, Sinch Engage | Infrastructure | |
| Microsoft Azure | USA, EU | Chatlayer, Sinch Engage, Voice and Video, Verification | Voice: Text To speech capabilities, Machine Learning | |
| OpenAI | EU | Chatlayer, Sinch Engage | Machine Learning | |
| CloudAMQP | EU | Chatlayer, Sinch Engage | Infrastructure | |
| Ably | EU | Chatlayer, Sinch Engage | Cloud Service for Live Updates | |
| ZESIUM MOBILE DOO, Serbia | EU | Sinch Live Chat | Service Provisioning and Support | |
| Apple Inc | UK | Voice and Video | Push notifications to devices | |
| Huawei Inc. | Voice and Video | Push notifications to devices | ||
| Barona IT Oy | EU | Contact Pro | Support | |
| ZESIUM mobile d.o.o. (Serbia) | EU | Rich Messaging (incl. Conversation API,) Sinch Live Chat, Sinch Push Notifications | Service Provisioning and Support | |
| SFDC Ireland | US, EU (Germany), AU | Omnichannel Connector | Processing of customer data | Starting 1st March 2024 |
| Scaleway SAS (previously Online SAS) | France | Campaigns | Hosting and Infrastructure | |
| Tencent Holdings Ltd. | EU, USA, Brazil | Contact Pro , Rich Messaging (incl. Conversation API) | Delivery of messages | |
| Reseau Group | US, India | Number Lookup | Support | |
| Jaitco AB | EU | Number Lookup | Service Provisioning and Support | |
| Force Technology Inc, (Paragon) | EU | Sinch MessageMedia | Hosting and Infrastructure | |
| Collaboration Betters The World APAC Limited | Vietnam, Hong Kong | Sinch MessageMedia | Service support provisioning, Development | Developers are long-term contractors dedicated to Sinch development work |
| PingCap | AU, EU and USA | Sinch MessageMedia | Hosting (managed database) | To commence H2 2024 |
| Sinch Entity | Hosting Location and Sinch Region (if applicable) | Sinch Service | Activity | Notes |
| Sinch America Inc (US) | US | Messaging, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification) | Service Provisioning and Support | |
| Sinch Denmark Aps (Denmark) | EU | Messaging | Service Provisioning and Support | |
| Sinch Operator Software AB (Sweden) | EU | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Sinch Sweden AB (Sweden) | EU | Messaging, Chatlayer, Sinch Engage, Rich Messaging (incl. Conversation API, Whatsapp, Messenger, Instagram, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push, Notification), Sinch Live Chat; Voice and Video, Contact Pro, Campaigns, Verification, Omnichannel Connector, Number Lookup | Service Provisioning, Development, Support | Omnichannel Connector: Starting 1st March 2024 |
| Sinch Mobile AB (Sweden) | EU | Voice and Video, Verification, Number Lookup | Service Provisioning, Development, Support | |
| Sinch Finland Oy (Finland) | EU | Contact Pro, Number Lookup | Service Provisioning, Development, Support | |
| Sinch BR S.A. (Brazil) | Brazil | Chatlayer, Sinch Engage, MessengerPeople, WhatsApp, Messenger, Instagram, Conversation API, Sinch Push Notification | Development, Support | |
| Sinch Communications Canada Inc. (Canada) | Canada | WhatsApp, Messenger, Instagram, Conversation API, Chatlayer, Sinch Engage | Development, Support | |
| Sinch Poland Sp Zoo (Poland) | EU | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring | |
| Sinch Germany Gmbh (Germany) | EU | Messaging | Service Provisioning and Support | |
| Sinch Communications Spain SL (Spain) | EU | Messaging, Chatlayer, Sinch Engage, MessengerPeople, Campaigns | Service Provisioning and Support | |
| Sinch Singapore Pte Ltd (Singapore) | Singapore, APAC | Messaging; Voice and Video, Verification | Service Provisioning and Support | |
| Sinch Interconnect LLC (US) | US | Messaging | Service Provisioning and Support | |
| Sinch de Peru S.A.C (Peru) | LATAM | Messaging | Service Provisioning and Support | |
| Sinch Malaysia Sdn Bhd (Malaysia) | APAC | Messaging | Service Provisioning and Support | |
| Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil) | LATAM | Messaging | Service Provisioning and Support | |
| ACL Mobile Private Ltd (India) | APAC | Messaging, Chatlayer, Sinch Engage, MessengerPeople, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Sinch UK Ltd (UK) | UK | Messaging | Service Provisioning and Support | |
| Sinch DMCC (UAE Dubai) | UAE | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Sinch Colombia S.A.S (Colombia) | LATAM | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Nedimix S.A. (Uruguay) | EU | Chatlayer, Sinch Engage, MessengerPeople | Support | |
| Sinch Australia Pty Ltd (Australia) | Australia | Support | ||
| MyElefant SAS (France) | France | Messaging, Campaigns | Service Provisioning and Support | |
| Cyclelogic México S. de R.L de CV. (Mexico) | Mexico | Messaging | Service Provisioning | |
| Inteliquent Inc (USA) | US | Voice and Video, Verification, Number Lookup | Service Provisioning and Support, Development | |
| Voyant Communications, LLC (USA) | US | Voice and Video | Service Provisioning and Support | |
| Mailgun Technologies, Inc. | USA | Mailgun | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Mailjet SAS | EU (France) | Mailjet | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Message4U Pty Ltd | Australia, EU | Sinch MessageMedia | Service Provisioning and Support, Development | |
| MessageMedia U.S.A. Inc. | USA | Sinch MessageMedia | Service Provisioning and Support, Development | |
| MessageMedia Europe Limited | EU | Sinch MessageMedia | Service Provisioning and Support, Development | |
| Sinch Phillipines Inc. | Philippines | Sinch MessageMedia | Service Provisioning and Support, Development | To commence July 2024 |
| Simple Texting LLC | USA | Sinch MessageMedia | Service Provisioning and Support, Development |