TECHNOLOGY & AI

Communications infrastructure built for how AI moves

Whether AI is your product or a capability within it, Sinch powers trusted communications that help you move fast, scale reliably, and protect users.

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Trusted by the world's leading technology and AI companies

AI has raised the bar. Has your communications infrastructure kept up?

Latency is a product quality problem

In AI-driven experiences, slow OTP delivery or a laggy voice handoff is immediately visible to users. Infrastructure that cannot match your product’s speed degrades user trust.

Scale arrives before you’re ready for it

AI products grow non-linearly. Infrastructure that degrades under scale forces re-architecting at exactly the moment you can least afford it.

Agentic workflows have no human checkpoint

When AI agents handle verification or transactions autonomously, any vulnerability is exposed at machine speed. Security tools bolted on outside the workflow cannot keep pace.

Ship on Monday. Handle a million users by Friday.

AI-first companies move fast and scale voraciously. Communications infrastructure that can’t keep up becomes an immediate bottleneck. Sinch is built to keep pace.

  • Fast time to first message: Developer-friendly APIs, clean documentation, and a self-serve sandbox mean engineering teams can integrate without a sales call.

  • Delivery that matches your product quality bar: 600+ direct carrier connections ensure message and voice delivery that keeps pace with AI-driven interactions.

  • Scale from first user to hundreds of millions: Carrier-grade infrastructure handles non-linear growth without degradation or re-architecting.

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The communications foundation your AI roadmap can build on.

Established platforms carry legacy integrations, distributed buying committees, and compliance obligations across multiple markets. Sinch consolidates the complexity without replacing what already works.

  • Consolidate without compromise: A unified platform across every channel. Fewer vendors, less integration debt, designed to fit into existing stacks.

  • AI workflows supported: With MCP, AI agents can discover and invoke fraud controls and identity verification natively at runtime, without a separate layer.

  • Compliance ready before the review starts: ISO 27001, SOC 2 Type II, GDPR. Signed DPAs available from day one.

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Your communications won’t just reach users. They’ll protect them.

As AI-first platforms grow, they become targets for traffic pumping, account abuse, and identity fraud. Sinch’s fraud prevention scales with your platform.

  • Multi-method verification : SMS OTP, Flash Call, voice, WhatsApp, and email. Flash Call delivers up to ~50% lower cost than SMS OTP at volume.

  • Number Intelligence before sending : Real-time contact validation improves verification success rates and reduces wasted spend.

  • AI and ML-driven fraud controls : Traffic pumping detection and number intelligence that scale with your platform.

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A global leader in customer communications

Over 1 trillion customer interactions processed annually. Direct carrier connections across 190+ countries. Named a Leader in the Gartner Magic Quadrant for CPaaS for the fourth consecutive year.

  • 600+ direct carrier connections: Across North America, EMEA, LATAM, and APAC with local compliance built in.

  • 99.95%+ uptime on carrier-grade infrastructure: Intelligent routing and automated failover handle non-linear scale.

  • Ranked #1 in Gartner Critical Capabilities: Multinational Organisations and Video Use Cases, 2025.

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Our developer-friendly API portfolio

Email

For AI companies, email is the core infrastructure for user verification and critical alerts. Integrate our Email API in minutes and scale with confidence.

Messaging

Reach users on their preferred channels. Our Conversation API unifies SMS, WhatsApp, RCS and more for reliable delivery of time-sensitive alerts.

Voice

Transfer your AI’s capabilities from text-based interactions to intelligent, automated voice experiences with solutions that are part of your core product.

Want to learn more? Let’s talk.

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