HEALTHCARE

Communications for better patient outcomes

A secure and scalable way to engage patients and members that work with the systems you already use.

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Trusted by health systems, payers, pharma, and digital health platforms around the world.

The pressure is on. Your communications platform can help.

Costs are climbing, margins aren’t

Manual processes don’t scale. With staffing shortages and rising administrative waste, the old way isn’t just inefficient — it’s unsustainable.

Patients expect a better digital experience

Your patients want to manage their care from their phones. Many would switch providers for an easier, more modern experience.

Compliance keeps getting harder

Every interaction is governed by regulations like HIPAA, consent requirements, and security reviews. One gap means regulatory risk, deal delays, or lost trust.

Here’s how Sinch can help

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Communications your customers can trust

We give you the tools and guidance to ensure that you are the most reputable you can be on the channels you choose. 
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Untangle your infrastructure

Consolidate your API mess into one unified dashboard with a partner you can count on. 
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Stay ahead of the regulators

From strict channel rules to complex industry compliance, our products are built with best practices baked right in.  
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Give your AI a solid foundation

Keep your AI agents running smoothly with low-latency, best-in-class network infrastructure. 
“Users have said, ‘I can’t believe how clear the audio is’ and ‘I can understand patients so much better…without exception, there has been a significant increase in quality.“
Chris Patterson Director of IT and HIPAA Security Officer, Florida Orthopaedic Institute
Read the customer story
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How Everlab boosted appointment attedence with Sinch HubSpot’s SMS integration

40%
boost in attendance
Read the customer story
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“Sinch’s RCS Upscale service is remarkable easy, and the dedicated support from their team has been great.”
Vincent Boyer Product Manager at Doctolib
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Security your compliance team can trust

Compliance isn’t just a checkbox for us. Protect every interaction with controls that are documented, auditable, and ready for review.

  • Protect every patient and member interaction with built-in security controls across every channel.

  • Stop fraud before it starts with verified sender IDs, identity checks, and number intelligence.

  • Stay compliant with our global certifications and local data residency options.

  • See how we protect every interaction at trust.sinch.com

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Any patient, on any channel. Any time.

Meet patients on the channels they already use. Our platform automatically picks the best path for your mess, with automatic fallback, so it always gets delivered.

  • Never miss a message with 600+ direct carrier connections and 99.95% uptime.

  • Modernize your messaging with channels like RCS and WhatsApp, backed by automatic SMS failover.

  • One API for all your channels — messaging, email, voice, and more.

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Automate the work that’s slowing your team down

Trigger reminders, follow-ups, and alerts directly from your existing EHR to free up your team and recover revenue in real-time.

  • Cut no-shows and recover revenue with automated two-way appointment reminders and rescheduling.

  • Move high-volume calls to automated two-way messaging and free-up your support teams.

  • Hit the ground running with pre-built integrations for Epic and Oracle Health. No custom middleware needed.

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Turn patient service into a lasting relationship

Combine automation, AI, and live agents to resolve issues faster and keep patients engaged throughout their entire care journey.

  • AI agents handle scheduling, care navigation, and FAQs 24/7.

  • Build trust with branded messaging and verified sender IDs, so patients always know it’s you.

  • Scale your service across departments while keeping every interaction consistent and compliant.

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All the channels you need, in one place

Simplify your stack, unify your team, and deliver a seamless experience across the entire customer journey.

Email SMS RCS WhatsApp Network voice In-app voice In-app push Live Chat Email SMS RCS WhatsApp Network voice In-app voice In-app push Live Chat

The intelligence foundation your AI strategy needs to succeed.

Start every interaction with trust.

Protect every patient touchpoint with AI-driven fraud controls that work behind the scenes.

Give your AI the power to perform.

With reliable channel delivery and EHR integration, your AI agents can execute tasks without infrastructure failing underneath them.

An AI strategy is only as good as its delivery.

With 600+ carrier connections, 99.95% uptime, and intelligent channel fallback the messages your AI triggers will always reach your patients.

AI that actually works in healthcare.

Most AI rollouts fail because the infrastructure isn’t ready. Sinch provides the reliable foundation you need to make patient engagement at scale possible.

Want to learn more? Let’s talk.