Rechtliches

Sub-Processors

This page provides information about the sub-processors that Sinch has engaged in accordance with the Sinch Data Processing Agreement (DPA) to provide processing activities on Customer Personal Data (as defined in the DPA) on behalf of our customers. Which sub-processors will apply to an individual customer will depend on the type of service the customer uses (Sinch Service) and the region that the customer is based in (Sinch Region).

Sinch uses two types of sub-processors: Sinch entities that support Sinch Service(s), and third parties that Sinch has contracted with in order to provide a Sinch Service.

Sinch will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, Sinch will notify you by email of changes to this page. Please refer to your DPA for more information on the process.

The Sinch entities listed as providing support activity below provide customer-initiated support. These entities do not process Customer Personal Data unless such data is shared by the customer when requesting support. The location of customer’s end users will affect the processing location.

Third Party EntityHosting Location; Sinch Region (if applicable)Sinch ServiceActivityNotes
Amazon Web Services Inc.Messaging: Australia; AU1 Brazil; BR1 Canada; CA1 Ireland; EU1 Germany; EU2 Sweden; EU6 USA; US1, US2, US6 Voice and Video: Australia, Brazil, Germany, Singapore, USA A2P Monetization: Ireland; EU1 Campaigns: EU; eu-west 3, USA; us-east 1 Verification: Germany, Ireland, USA, Singapore, IndiaGeneral, Messaging, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Sinch Live Chat, Voice and Video, A2P Monetization, Campaigns, Verification, Sinch MessageMediaHosting Voice and Video only: Text to Speech A2P Monetization only: Managed Service 
Amazon Web Services SARLMessaging: Ireland; EU 1 Contact Pro: Australia, Germany, South Africa, USA Chatlayer, Sinch Engage:  Ireland; EU1, Germany; EU2 Omnichannel Connector: EU (Ireland) Number Lookup: EU, US Sinch MessageMedia: IrelandGeneral, Messaging, Contact Pro, Chatlayer, Sinch Engage, Omnichannel Connector, Number Lookup, Sinch MessageMediaHostingOmnichannel Connector: Starting 1st March 2024
Amazon Web Services Australia Pty LtdAustraliaSinch MessageMediaHosting 
Apple IncGlobalSinch Engage, MessengerPeopleHosting, Infrastructure and Delivery of Messages 
Google LLCUSA, EU Mailgun: EU (Germany & Belgium: EU customers), USA: US customersVoice and Video, Chatlayer, Sinch Engage, MessengerPeople, MailGunHosting and Infrastructure; Voice and Video only: Push notifications to devices. MailGun: Cloud datacenters 
Google Cloud France SARLEU (Germany & Belgium)MailjetCloud datacenters 
Google Cloud EMEA LtdChatlayer, Sinch Engage, MessengerPeople: Germany; EU2Chatlayer, Sinch Engage, MessengerPeopleHosting 
GlobalConnectSweden, EU3Messaging, CampaignsHosting 
PubNub Inc.EU, Asia Pacific, USVoice and VideoInfrastructure 
ZendeskUSA, EU and APAC Mailjet, Mailgun & Email on Acid: USAVoice and Video, Sinch and SinchMessageMedia, Mailjet, Mailgun, Email on AcidSupport Mailjet, Mailgun & Email on Acid: Support ticketing system 
MongoDB LimitedChatlayer, Sinch Engage: EU Sinch MessageMedia: EU or AUChatlayer, Sinch Engage, Sinch MessageMediaHosting and InfrastructureFor Sinch MessageMedia, this sub-processor will also be hosted in the US at the end of 2024.
Mac StadiumUSAEmail on AcidCloud datacenters 
Aiven LimitedEU Chatlayer: EU, US, Brazil, India Sinch MessageMedia: Hosting per region (AU, EU or US)Chatlayer, Sinch Message MediaInfrastructureFrom in or about June 2024, Chatlayer will be hosting per reqion (AU, EU or US)
SentryUSAGeneral, Chatlayer, Sinch Engage, Sinch Chat, Sinch MessageMediaInfrastructure, Observability 
AppCues IncUSAGeneral, Chatlayer, Sinch Engage, Sinch MessageMediaInfrastructure, User Onboarding 
ChargebeeEUChatlayer, Sinch EngageBilling 
StripeEU Mailjet & Mailgun: USA, EU (Ireland)Chatlayer, Sinch Engage, Mailjet, MailgunBilling Mailjet & Mailgun: Support billing and payment systems 
Atlassian CorporationUS, Global Mailjet, Mailgun & Email on Acid: USA & EUGeneral, Chatlayer, Sinch Engage, Campaigns, Number Lookup, Sinch MessageMedia, Mailjet, Mailgun, Email on AcidSupport ticket tracking, Incident Management 
MetaGlobalWhatsApp, Messenger, InstagramDelivery of messages 
J-Labs sp. z.o.o (Poland)EUChatlayer, Sinch Engage, Sinch MessageMedia, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat, Number LookupService Provisioning and Support 
Raintank Inc., dba Grafana LabsEU, USASinch Engage, Sinch MessageMedia, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Campaigns, Omnichannel ConnectorAnalytics and logsOmnichannel Connector: Starting 1st March 2024
ProData Consult Sweden ABEUChatlayer, Sinch Engage, Sinch MessageMedia, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), FlowsService Provisioning and Support 
NHN CorporationSouth KoreaKakaotalkDelivery of messages 
InfoBank CorporationSouth KoreaKakaotalkHosting 
ExtrinsicaUSA, US7MessagingHosting 
EquinixUSA, US5MessagingHosting 
EficodeIreland; EU-West-1GeneralSupport and maintenance of ticket services platform 
Tangent Internaltional Limited (UK)GlobalVAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Omnipresent (UK)GlobalVAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Oracle Svenska AB (Sweden)EUVAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationDatabase, Infrastructure, Support 
RedHat Limited (Ireland)EUVAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationOS, Support 
ConfigCatEUGeneral, Chatlayer, Sinch EngageApplication feature flagging 
Hetzner Online GmbHEUSinch EngageWhatsApp Hosting 
DatadogUSA, EUChatlayer, Sinch Engage, Sinch MessageMediaObservability 
CloudFlareEUChatlayer, Sinch EngageInfrastructure 
Microsoft AzureUSA, EUChatlayer, Sinch Engage, Voice and Video, VerificationVoice: Text To speech capabilities, Machine Learning 
OpenAIEUChatlayer, Sinch EngageMachine Learning 
CloudAMQPEUChatlayer, Sinch EngageInfrastructure 
AblyEUChatlayer, Sinch EngageCloud Service for Live Updates 
ZESIUM MOBILE DOO, SerbiaEU Sinch Live Chat Service Provisioning and Support 
Apple IncUKVoice and VideoPush notifications to devices 
Huawei Inc. Voice and VideoPush notifications to devices 
Barona IT OyEUContact ProSupport 
ZESIUM mobile d.o.o. (Serbia)EURich Messaging (incl. Conversation API,) Sinch Live Chat, Sinch Push NotificationsService Provisioning and Support 
SFDC IrelandUS, EU (Germany), AUOmnichannel ConnectorProcessing of customer dataStarting 1st March 2024
Scaleway SAS (previously Online SAS)FranceCampaignsHosting and Infrastructure 
Tencent Holdings Ltd.EU, USA, BrazilContact Pro , Rich Messaging (incl. Conversation API)Delivery of messages 
Reseau Group US, IndiaNumber LookupSupport  
Jaitco ABEUNumber LookupService Provisioning and Support  
Force Technology Inc, (Paragon)EUSinch MessageMediaHosting and Infrastructure 
Collaboration Betters The World APAC LimitedVietnam, Hong KongSinch MessageMediaService support provisioning, DevelopmentDevelopers are long-term contractors dedicated to Sinch development work
PingCapAU, EU and USASinch MessageMediaHosting (managed database)To commence H2 2024
Sinch EntityHosting Location and Sinch Region (if applicable)Sinch ServiceActivityNotes
Sinch America Inc (US)USMessaging, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification)Service Provisioning and Support 
Sinch Denmark Aps (Denmark)EUMessagingService Provisioning and Support 
Sinch Operator Software AB (Sweden)EUMessaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Sinch Sweden AB (Sweden)EUMessaging, Chatlayer, Sinch Engage, Rich Messaging (incl. Conversation API, Whatsapp, Messenger, Instagram, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push,  Notification), Sinch Live Chat; Voice and Video, Contact Pro, Campaigns, Verification, Omnichannel Connector, Number LookupService Provisioning, Development, SupportOmnichannel Connector: Starting 1st March 2024
Sinch Mobile AB (Sweden)EUVoice and Video, Verification, Number LookupService Provisioning, Development, Support 
Sinch Finland Oy (Finland)EUContact Pro, Number LookupService Provisioning, Development, Support 
Sinch BR S.A. (Brazil)BrazilChatlayer, Sinch Engage, MessengerPeople, WhatsApp, Messenger, Instagram, Conversation API, Sinch Push NotificationDevelopment, Support 
Sinch Communications Canada Inc. (Canada)CanadaWhatsApp, Messenger, Instagram, Conversation API, Chatlayer, Sinch EngageDevelopment, Support 
Sinch Poland Sp Zoo (Poland)EUMessaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring 
Sinch Germany Gmbh (Germany)EUMessagingService Provisioning and Support 
Sinch Communications Spain SL (Spain)EUMessaging, Chatlayer, Sinch Engage, MessengerPeople, CampaignsService Provisioning and Support 
Sinch Singapore Pte Ltd (Singapore)Singapore, APACMessaging; Voice and Video, VerificationService Provisioning and Support 
Sinch Interconnect LLC (US)USMessagingService Provisioning and Support 
Sinch de Peru S.A.C (Peru)LATAMMessagingService Provisioning and Support 
Sinch Malaysia Sdn Bhd (Malaysia)APACMessagingService Provisioning and Support 
Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil)LATAMMessagingService Provisioning and Support 
ACL Mobile Private Ltd (India)APACMessaging, Chatlayer, Sinch Engage, MessengerPeople, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Sinch UK Ltd (UK)UKMessagingService Provisioning and Support 
Sinch DMCC (UAE Dubai)UAEMessaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Sinch Colombia S.A.S (Colombia)LATAMMessaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P MonetizationCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Nedimix S.A. (Uruguay)EUChatlayer, Sinch Engage, MessengerPeopleSupport 
Sinch Australia Pty Ltd (Australia)AustraliaWhatsappSupport 
MyElefant SAS (France)FranceMessaging, CampaignsService Provisioning and Support 
Cyclelogic México S. de R.L de CV. (Mexico)MexicoMessagingService Provisioning 
Inteliquent Inc (USA)USVoice and Video, Verification, Number LookupService Provisioning and Support, Development 
Voyant Communications, LLC (USA)USVoice and VideoService Provisioning and Support 
Mailgun Technologies, Inc.USAMailgunCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Mailjet SASEU (France)MailjetCustomer Support, Project Management, Deployment, Service Provisioning, Managed Services 
Message4U Pty LtdAustralia, EUSinch MessageMediaService Provisioning and Support, Development 
MessageMedia U.S.A. Inc.USASinch MessageMediaService Provisioning and Support, Development 
MessageMedia Europe LimitedEUSinch MessageMediaService Provisioning and Support, Development 
Sinch Phillipines Inc.PhilippinesSinch MessageMediaService Provisioning and Support, DevelopmentTo commence July 2024
Simple Texting LLCUSASinch MessageMediaService Provisioning and Support, Development