Support Sinch

Besoin d’aide ? Nous sommes-là pour vous accompagner.

Bénéficiez de l’accompagnement d’experts pour tous les produits Sinch. Vous trouverez ici des guides, des astuces et tout ce dont vous avez besoin pour votre succès.

support

Contacter nos équipes support

Les clients existants ayant besoin d’aide avec les produits de messagerie de base (SMS, MMS, WhatsApp…) doivent se connecter à notre portail pour créer un ticket.

Connexion au service support

Statut

Vérifier l’état du service

Le statut d’activité des produits Sinch est toujours en ligne et disponible sur le site Sinch Status.

Les notifications concernant les fenêtres de service programmées seront également affichées sur cette page de statut.

Voir le statut actuel

Libre service

Bases de connaissances

Base de connaissances et communauté pour les produits de messagerie

Votre source d’informations pour les produits Sinch, notamment la messagerie, la vérification, la Voice API, les services vocaux et vidéo in-app, Sinch Engage, Chatlayer, Contact Pro, et bien d’autres encore. 

Se rendre sur la base de connaissances Messagerie

Base de connaissances pour les produits vocaux

Votre source d’articles, de tutoriels, de vidéos et d’exemples sur Sinch Voice pour l’utilisation du portail Inteliquent, Operator Connect, Atlas, le portail UCaaS Customer Administration, le portail Vitelity, et plus encore. Portail d’administration, portail Vitelity, et bien plus encore.

Se rendre sur la base de connaissances Voix

Vous n’arrivez pas à vous connecter à votre compte ?

Transmettez-nous vos coordonnées afin que notre équipe support puisse vous contacter.

Faites appel à notre support.

Vous n'arrivez pas à vous connecter ?

Si vous ne parvenez pas à vous connecter à votre compte, veuillez remplir ce formulaire. Notre équipe support traite toutes les demandes entrantes et enverra la vôtre à l'équipe appropriée.

support complémentaire

Numéros de téléphone du support régional

Suède

+46(0)706160585

Royaume-Uni

+448000549012

Amérique du Nord

+1-844-84-SINCH

SGP

+658004922356

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Cookie details

Cookie Subgroup	Cookies	Cookies used
eu5.mm.sdi.sinch.com	ASP.NET_SessionId	First Party
community.sinch.com	AWSALB , LiSESSIONID	First Party
appengage.sinch.com	dd_cookie_test_	First Party
tickets.sinch.com	atlassian.xsrf.token , JSESSIONID	First Party
cockpit2.sinch.com	SESSION	First Party
engage.sinch.com	instapage-variant-xxxxxxxx	First Party
dashboard.sinch.com	cookietest	First Party
brand.sinch.com	PHPSESSID , AWSALBCORS	First Party
sinch.com	__cf_bm , OptanonConsent , TEST_AMCV_COOKIE_WRITE , OptanonAlertBoxClosed , onesaasCookieSettings, QueryString, functional-cookies, performance-cookies, targeting-cookies, social-cookies lastExternalReferrer, lastExternalReferrertime, cookies, receive-cookie-deprecation _gdvisitor, _gd_session, _gcl_au, _fbp, _an_uid, _utm_zzses, lpv	First Party
mediabrief.com	__cf_bm	Third Party
recaptcha.net	_GRECAPTCHA	Third Party
cision.com	__cf_bm	Third Party
techtarget.com	__cf_bm	Third Party

Performance Cookies

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Cookie details

Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ValueSurveyVisitorCount	First Party
buzz.sinch.com	instap-spid.8069 , instap-spses.8069	First Party
appengage.sinch.com	_dd_s	First Party
sinch.com	AMP_TLDTEST , rl_page_init_referrer , rl_trait , _vis_opt_s , __q_state_dp56h9oqwhna9CoL , cb_user_id , __hstc , rl_anonymous_id , rl_user_id , initialTrafficSource , _vwo_uuid , _vwo_uuid_v2 , rl_page_init_referring_domain , _hjIncludedInSessionSample_xxx , apt.uid , __hssrc , test_rudder_cookie , cb%3Atest , __hssc , rl_group_trait , _hjAbsoluteSessionInProgress , _vwo_referrer , _vwo_sn , _vis_opt_test_cookie , _hjFirstSeen , _hjTLDTest , _hjSession_xxxxxx , s_sq , _vwo_ds , rl_group_id , _vis_opt_exp_n_combi , s_cc , _gclxxxx , cb_anonymous_id , cb_group_id , apt.sid , rl_session , _uetvid , AMP_899c7e29a9 , _hjSessionUser_xxxxxx	First Party
brand.sinch.com	AMP_TEST	First Party
engage.sinch.com	no-cache , instap-spses.85bb , instap-spid.85bb	First Party
www.sinch.com	d-a8e6 , s-9da4	First Party
nr-data.net	JSESSIONID	Third Party
sinch-en.newsroom.cision.com	_ga, _gid	Third Party
sinch.in	_ga_xxxxxxxxxx, _gat_UA-XXXXXX-X, _gid, _ga	Third Party
terminus.services	terminustb	Third Party
g.fastcdn.co	instap-spses.85bb	Third Party
hello.learn.mailjet.com	pardot, visitor_id, visitor_id#####	Third Party
www.googletagmanager.com	userId	Third Party
hello.learn.mailgun.com	visitor_id#####, visitor_id	Third Party
dev.visualwebsiteoptimizer.com	_vwo_ssm	Third Party
box.com	box_visitor_id	Third Party
app.box.com	z, cn	Third Party
sinch-tfn.paperform.co	laravel_session	Third Party
go.sinch.in	visitor_id#####, visitor_id	Third Party
Qualified	__q_local_form_debug	Third party
Rudderstack	rudder.inProgress, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.queue, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.ack, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.reclaimStart, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.reclaimEnd,	Third party
6sense	_6senseCompanyDetauls, _6signalTTL	Third party
Appcues	apc_local_id, apc_user	Third party

Targeting Cookies

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If you do not allow these cookies, you will experience less targeted advertising.
Cookie details

Cookie Subgroup	Cookies	Cookies used
investors.sinch.com	visitor_id	First Party
community.sinch.com	VISITOR_BEACON , LithiumVisitor	First Party
sinch.com	_uetsid , ajs_user_id , _gcl_aw , ajs_group_id , AMCV_ , __utmzzses , _fbp , _gcl_au , AMCVS_	First Party
go.latam.sinch.com	visitor_id##### , pardot	First Party
linkedin.com	li_gc, bcookie, lidc, AnalyticsSyncHistory, UserMatchHistory, li_sugr	Third Party
pi.pardot.com	lpv151751, pardot	Third Party
hsforms.com	_cfuvid	Third Party
google.com	CONSENT	Third Party
sinch.in	_gclxxxx, _gcl_au	Third Party
www.linkedin.com	bscookie	Third Party
bing.com	MUID, MSPTC	Third Party
www.facebook.com		Third Party
hello.learn.mailgun.com	pardot	Third Party
www.youtube.com	TESTCOOKIESENABLED	Third Party
dev.visualwebsiteoptimizer.com	uuid	Third Party
g2crowd.com	__cf_bm	Third Party
pardot.com	visitor_id#####, visitor_id	Third Party
tracking.g2crowd.com	_session_id	Third Party
hubspot.com	__cf_bm, _cfuvid	Third Party
doubleclick.net	test_cookie, IDE	Third Party
youtube.com	CONSENT, VISITOR_PRIVACY_METADATA, VISITOR_INFO1_LIVE	Third Party
go.sinch.in	pardot	Third Party
liadm.com	lidid	Third Party
www.google.com	_GRECAPTCHA	Third Party

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Cookie details

Cookie Subgroup	Cookies	Cookies used
portal.sinch.com	pnctest	First Party
partner.appengage.sinch.com	_dd_s	First Party
investors.sinch.com	First Party
community.sinch.com	LithiumUserInfo , LithiumUserSecure	First Party
tickets.sinch.com	selectedidp	First Party
engage.sinch.com	ln_or	First Party
cockpit2.sinch.com	CSRF-TOKEN , NG_TRANSLATE_LANG_KEY	First Party
sinch.com	apt.temp-xxxxxxxxxxxxxxxxxx , hubspotutk , ajs%3Acookies , cf_clearance , ajs%3Atest , __tld__ , __q_domainTest , pfjs%3Acookies , ajs_anonymous_id	First Party
auth.appengage.sinch.com	AUTH_SESSION_ID , KEYCLOAK_3P_COOKIE , KEYCLOAK_3P_COOKIE_SAMESITE , KC_RESTART , AUTH_SESSION_ID_LEGACY	First Party
www.recaptcha.net	_GRECAPTCHA	Third Party
boxcdn.net	__cf_bm	Third Party
d2oeshgsx64tgz.cloudfront.net	cookietest	Third Party
sinch-np.paperform.co	XSRF-TOKEN, laravel_session	Third Party
vimeo.com	__cf_bm, vuid	Third Party
sinch-ca-sc.paperform.co	XSRF-TOKEN, laravel_session	Third Party
box.com	site_preference	Third Party
app.box.com	bv	Third Party
sinch-tfn.paperform.co	XSRF-TOKEN	Third Party
cision.com	cf_clearance	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ln_or	First Party
sinch.in	_fbp	Third Party
youtube-nocookie.com	CONSENT	Third Party
youtube.com	YSC	Third Party