SINCH FOR RETAIL

Get customer buy-in with personalized shopping experiences

Engage with your customers on their own terms, on the channels they prefer, and add value at every step of their purchase journey.

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Join over 200,000 businesses, including 8 of the 10 largest tech companies in the world.

Meet your customers where they are

Engage and support your customers before, during, and after purchase on all their favorite channels and deliver unified, personalized experiences — Sinch makes it easy! SMS, RCS, WhatsApp, Viber Business, Facebook Messenger, email, voice, and more — we’ve got them all! Plus, our unique conversational API makes omnichannel engagement a breeze.
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Personalize every interaction

Build promotional marketing campaigns based on preference, offer personalized support, and send conversion rates through the roof. Sinch makes it easy to engage in meaningful conversations your customers where and when it matters.
67%
Of millennials say they’re more likely to shop if there’s a chatbot on the website.
80%
Of mobile device time is spent on chat apps.
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Enhance the purchase experience

Build a seamless omnichannel retail experience with Sinch. Send tracking alerts, address cart abandonment, send real-time order, and delivery notifications, and more — all on your customers’ preferred channels.  

39%
Reduction in cart abandonment.
9%
Increase in chart value.
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Automate customer care

Provide five-star omnichannel customer support with an all-in-one contact center solution encompassing calls, emails, web chat, video SMS, and messaging apps.  Streamline FAQs with two-way messaging chatbots and improve CX with automated loyalty programs, satisfaction surveys, and complaint handling.  

89%
Of consumers want two-way conversations with businesses via messaging channels and apps.
83%
Of customers consider video tutorials after a purchase useful. 
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Why top retail brands trust Sinch

World leader in customer engagement

Thanks to decades of industry experience and relationships with all major carriers, we’ve got your back: We enable over 600 billion meaningful engagements per year for more than 150,000 global customers – including 8 of the top 10 U.S. tech companies. 

Global super network

We have the most direct, secure, and reliable tier-1 network for messaging, voice, and email with the highest deliverability rates. That means you can reach every  customer on the planet, on any channel. 

One-stop shop

Sinch powers meaningful conversations across 16+ channels, so you can deliver personalized, unified experiences across your entire customer journey with a single partner. No more juggling multiple providers!

Your partner for success

Our customer-obsessed experts actively support you at every step to reach your goals, whatever they may be. We don’t want to sell you just a product- we want to help you succeed.  

Let’s get started

Grab the world’s attention with powerful bulk SMS messages fueled by a carrier-grade platform and a super network of 600+ direct carrier connections. 
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Learn what a global, scalable, GDPR-compliant email solution with industry-leading delivery rates of 98% looks like.
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Reach customers over multiple channels with one simple API and deliver a mobile-first experience that’s out of this world!
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Engage and delight your customers 24/7 with human-like, personalized voicebot and chatbot conversations.

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Attract, convert, and retain customers effortlessly with hyper-personalized messaging throughout their entire journey.
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Get complete, unsurpassed voice quality and services from a single provider with limitless reach.

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Create ads customers can talk to

Capture interest at its highest and guide customers on their path to purchase with rich, personalized AI-driven conversations on their favorite channels — and while you’re at it, collect valuable customer data for retargeting, too. 
Let us show you how!
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“We truly appreciated Sinch’s proactivity and creativity in helping us define new campaign concepts. Their enthusiasm and ability to adapt to our specific needs and target audience really made a difference. Sinch supported us from campaign brief to concept creation and implementation and, within a few weeks, we were ready to roll.”
Clémence Rosier CRM Project Manager at Intermarché
Read the customer story

Insights from Sinch

What are you waiting for?

Start increasing conversions and multiply sales today!