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HEALTHCARE

Communication infrastructure made for the patient experience

Sinch powers the critical messages healthcare organizations rely on for reminders, care alerts, two-way engagement, and identity verification for patients worldwide.

  • Channel coverage: messaging, email, voice, verification 

  • 900B+ messages sent per year, 99%+ uptime

  • Direct EHR integration (Epic, Oracle Health, and more)

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Trusted by health systems, payers, pharma, and digital health platforms around the world.

Compliant Messaging

Sinch solves the three big challenges healthcare teams face

The industry is moving fast and new challenges keep emerging. Here’s how Sinch solves each for the modern era in healthcare. 

Manual processes don’t scale, and staffing shortages make administrative waste unsustainable. Sinch securely automates reminders, follow-ups, and routine calls directly from your EHR, so staff time goes to patients instead of paperwork.

Patients want to manage care from their phones, and many will switch providers for one that lets them. Sinch’s full communications infrastructure meets them on any channel, with automatic fallback so nothing gets missed.

Every interaction is governed by HIPAA, consent requirements, and security reviews, and one gap means regulatory risk or lost trust. Sinch builds compliance controls into every patient communication, so they’re documented and audit-ready by default.

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Built to handle the most demanding healthcare communications

20+
years in business
5B+
SMS delivered yearly
590B+
emails delivered yearly
99%
server uptime

One platform

Engage your patients on the channels they trust

Our reliable infrastructure covers messaging, email, and voice all in one – backed by 600+ direct carrier connections around the globe and 99.99% uptime. 

  • Pick the best path for your message and know that it’ll always get delivered. 

  • Modernize your messaging with channels like RCS and WhatsApp, backed by automatic SMS failover.

  • Build trust with branded, verified sender IDs, so patients always know a message is really from you.

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Built-in Compliance

Meet the bar for every security standard that matters

Get complete security controls that are documented and audit-ready by default from day one.

  • Protect every patient and member interaction with built-in security controls across every channel.

  • Stop fraud before it starts with verified sender IDs, identity checks, and number intelligence.

  • Stay compliant with our global certifications and local data residency options.

  • See how we protect every interaction at trust.sinch.com

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Integration

Plug into your team’s existing systems

Our pre-built integrations for Epic and Oracle Health, as well as our AI-ready infrastructure, mean you can go-live in a fraction of the time a custom integration usually takes.

  • No custom middleware required: connect directly to Epic or Oracle Health and start sending. 

  • Real-time sync keeps appointment changes and cancellations flowing both ways, so records stay accurate without manual re-entry. 

  • The same compliance controls that protect every channel also cover every message your EHR triggers, so PHI stays protected end to end.

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Automation

Streamline operations while maintaining quality care 

Trigger reminders directly from your EHR, then let AI and live agents pick up the conversation, so patients get a fast answer and your staff gets time back.

  • Cut no-shows and recover revenue with automated two-way appointment reminders and rescheduling.

  • Let AI agents handle scheduling, care navigation, and FAQs 24/7, with live agents stepping in for anything more complex.

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“Users have said, ‘I can’t believe how clear the audio is’ and ‘I can understand patients so much better…without exception, there has been a significant increase in quality.“
Chris Patterson Director of IT and HIPAA Security Officer, Florida Orthopaedic Institute
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How Everlab boosted appointment attedence with Sinch HubSpot’s SMS integration

40%
boost in attendance
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“Sinch’s RCS Upscale service is remarkable easy, and the dedicated support from their team has been great.”
Vincent Boyer Product Manager at Doctolib
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Use cases

How healthcare organizations use Sinch to improve care and cut costs

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Compliant messaging across channels

We give you the tools and guidance to ensure that you are the most reputable you can be on the channels you choose. 
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Untangle your infrastructure

Consolidate your API mess into one unified dashboard with a partner you can count on. 
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Stay ahead of the regulators

From strict channel rules to complex industry compliance, our products are built with best practices baked right in.  
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Give your AI a solid foundation

Keep your AI agents running smoothly with low-latency, best-in-class network infrastructure. 
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A complete solution

Engage patients across every step of their healthcare journey 

Messaging

Reach patients on SMS, RCS, WhatsApp, and live chat — the channels behind appointment reminders, care alerts, and two-way rescheduling. Automatic fallback means a message that doesn’t land on one channel gets retried on the next.
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Email

Lab results, visit summaries, and billing statements still belong in the inbox. Bring email onto the same platform as SMS, RCS, and WhatsApp instead of running it as a separate system.
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Voice

Network voice, in-app voice, and in-app push bring voice into the same platform as messaging and email, for appointment confirmations, care navigation, and verified callback support.
Explore Voice