The Sinch blog

Your go-to resource for expert tips and insights on all things customer communications and meaningful engagement!

Company - 4 min

A refreshed identity for a stronger Sinch story

Image for From conversation volume to conversation value: What AI means for customer relationships

Insights - 7 min

From conversation volume to conversation value: What AI means for customer relationships

Fréderic Godin

Image for Sinch Predictions: What’s in the cards for customer communications in 2026?

Insights - 13 min

Sinch Predictions: What’s in the cards for customer communications in 2026?

Image for The state of tech and SaaS communications: Improving UX with every message

Insights - 16 min

The state of tech and SaaS communications: Improving UX with every message

Kasey Steinbrinck

Category

Company - 4 min

Sinch ranks #1 in two of the 2025 Gartner® Critical Capabilities Use Cases for CPaaS

Insights - 12 min

What is MMS messaging? And how is it different from SMS?

Insights - 13 min

What is a WhatsApp Business account, and how does it work?

Campaigns - 7 min

WhatsApp broadcast for business: Complete setup guide and best practices

Insights - 12 min

The state of retail communication: What consumers want and where the industry is going

Kasey Steinbrinck

Fraud and security - 12 min

What is SMS spoofing and how to prevent it

Insights - 15 min

Black Friday trends 2025: Key data, stats, and consumer expectations

Beatriz Redondo Tejedor

Insights - 13 min

40+ promotional text message examples you’ll love

Insights - 10 min

How to build an omnichannel customer service strategy that actually works

Insights - 9 min

Getting started with a WhatsApp chatbot: A no-code business guide

Company - 4 min

Sinch is named a Leader in the 2025 Gartner® Magic Quadrant™ for Communications Platforms as a Service (CPaaS)

Insights - 11 min

What is customer engagement? Definition, trends, and examples for 2025