SINCH AI

Wherever your team is with AI, Sinch meets you where you are

Sinch connects AI agents to real customers across messaging, voice, and email. We combine five things no other provider delivers:

  • Enterprise-grade global infrastructure with built in compliance and global reach

  • Channel intelligence across messaging, voice, and email

  • Agents that can handle real customer conversations

  • Real-time identity, intent, and journey context with persistent memory

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Read the AI Report
Image for Wherever your team is with AI, Sinch meets you where you are

The AI Problem

Building AI agents is easy. Keeping them from failure and overload is not

AI is shifting fast – from automation to real-time decisioning and action. Channels are becoming conversational, dynamic, and two-way. The infrastructure underneath has to keep pace with both, but most can’t.

Legacy communication systems were built for one-way notifications, not AI-driven conversations at scale. They weren’t designed for the compliance complexity, delivery reliability, or real-time orchestration that production AI agents require. Ultimately, the #1 predictor of success is infrastructure quality.

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90%
Of businesses say current infrastructure providers fall short for AI workloads
Sinch AI Study 2026
88%
Of businesses cite support agent overload as the primary consequence of AI infrastructure failure
Sinch AI Study 2026
74%
Of enterprises have had to roll back a deployed AI agent
Sinch AI Study 2026

Build, configure, activate

Our infrastructure can flex to power any AI-driven conversation

Sinch offers three different paths to launch secure, compliant AI communications. Whether you want to build a custom solution or prefer a trusted, out-of-the-box app, Sinch supports every workflow.  

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Build

Bring your own AI and maintain full control over your stack. Use Sinch APIs (messaging, email, verification, voice) to connect AI agents to your CRMs, CDPs, and systems of record – with MCP, Skills, Functions, and Templates to customize how your agents work.
Explore Sinch APIs

Configure

Plug into your own AI or use ours. Add speed and structure to your existing AI stack and scale communications globally – without starting from zero. Get the same access to the same MCP, Skills, Functions, and Templates available as in Build, so you’re not trading flexibility for convenience.
Explore Sinch Skills

Activate

Move faster with tried and tested communications capabilities. Deploy ready-to-use applications in days, not months, with minimal engineering uplift. Out-of-the-box functionality for messaging, email, chatbot, and more – backed by 24/7 global support.
Explore Sinch applications

AI Communication Channels

Intelligence embedded into every channel

AI isn’t something we added on top of the channels we support. It’s embedded in the infrastructure itself – detecting, routing, and protecting in real time across Messaging, Voice, Email, or Numbers and Verification. 

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Messaging

AIT detection – proactive identification and blocking of artificial inflation traffic. Sentiment detection, PII masking, and speech-to-text via Smart Conversations.

Explore Sinch Messaging API

Voice

(Beta) Branded Calling. Voice Relay – deploy text-based AI into live calls across 160+ languages with under one-second loop latency. Voice Streams.

Explore Sinch Voice API

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Email

Deliverability Assistant – real-time inbox health and sender reputation monitoring. Mailgun Inspect. Anomaly detection. Embedded in Salesforce Marketing Cloud Next.

Explore Sinch Email API

Numbers & Verification

SIM swap detection. Line-type lookup and reassigned number database. Number Verify (beta).

Explore Sinch Numbers API

Infrastructure built to solve the toughest problems.

900B+
Interactions annually | 99.99% uptime

Solve the scale and reliability problem with a trusted global provider. Our enterprise-grade infrastructure handles the world’s most demanding communication volumes without breaking a sweat.
600+
direct carrier connections

Skip the middlemen. Our direct Tier-1 connections (that route through 1-2 direct hops vs. 4-6 intermediaries) and ~12,800 interconnections means lower latency, higher deliverability, and better economics.
ISO 27001
& GDPR certified | Experts in 60+ countries

Get uncompromising security and compliance in every market you want to be in, with end-to-end encryption, and proactive, real-time blocking of fraudulent traffic built directly into the rails.
500+
Platform integrations

Seamlessly orchestrate across channels your business already runs on. Our unified ecosystem lets you plug directly into your existing systems (Salesforce, SAP, Temenos, HubSpot, and many more)

Sinch AI use cases

What are teams building with Sinch?

Agentic Marketing Campaigns

Update your manual broadcasts sent on a fixed schedule. Sinch helps you launch AI agents to dynamically adjust timing, channel, content, and fallback in real time – so every campaign gets smarter.
See how Sinch powers Marketing Campaigns

AI Customer Notifications

Static, one-way notifications don’t help with customer engagement. Deploy context-aware, adaptive updates that read the situation and invite dialogue.
See how Sinch powers Customer Updates

AI Identity and Verification

Rule-based checks run the same process regardless of actual risk. Sinch uses real-time risk assessment to match the verification method to the signal – right-sizing security without adding friction.
See how Sinch powers Identity and Verification

AI Customer Service Infrastructure

Solve disconnected handoffs between bots, agents, and channels. Sinch keeps the full conversation intact – across AI agents, human teams, and every channel the customer touches.
See how Sinch powers Customer Service

FAQ

Frequently asked questions about Sinch AI

Sinch is a flexible enterprise communications provider that reliably connects AI and your customers. It handles global message delivery, channel routing, compliance enforcement, and fraud prevention so your agent can focus on the conversation rather than the infrastructure underneath it. Bring your our AI, plug into ours, or use our ready-made applications that have AI capabilities built in. 

You can bring your own. Sinch is an open platform – you can build directly on Sinch APIs, connect your existing models via the MCP Server, or use Agent Builder to accelerate development. There’s no requirement to standardize on a single AI ecosystem. 

The Sinch MCP Server is a live integration that connects Sinch infrastructure directly to AI development environments. It’s currently in use by Claude, Cursor, and Google – giving AI agents native access to Sinch’s global delivery network without custom API work. 

Yes. Sinch is built on the Model Context Protocol (MCP), an open standard that any compliant AI platform can connect to. The Sinch MCP Server gives AI assistants like Claude, development tools like Cursor, and agent builders including Google direct access to Sinch’s global infrastructure – so they can send messages, make calls, verify users, and handle compliance without custom API work for each platform.

It also works with the OpenAI Agents SDK, Microsoft Azure AI Foundry, and Copilot Studio. If your AI platform supports MCP, it works with Sinch. 

The most common cause isn’t the model – it’s the infrastructure underneath. Legacy communication systems weren’t built for the compliance complexity, real-time orchestration, or delivery reliability that production AI agents require. 74% of enterprises have had to roll back a deployed AI agent because of this. (Sinch AI Study 2026) Sinch is built to handle what legacy systems can’t. 
SMS, RCS, WhatsApp, Voice, and Email are all native to Sinch – not third-party integrations bolted on. AI agents can reach customers across any of them, with routing logic and fallback handling built in. If a channel fails, the message finds another path on the same network.