PRIVATE LABEL CLOUD COMMUNICATIONS

Private Label Voice: Your branded UCaaS on a Tier-1 network

Legacy PBX is expensive to run. Reselling someone else’s cloud platform puts their brand in front of your customer.

Private Label Voice solves both. You get a fully branded UCaaS platform on Sinch’s Tier-1 network, with control over product names, packaging, and pricing.

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Join over 200,000 businesses, including 8 of the 10 largest tech companies in the world

WHITE LABEL FAST

Build your brand, cut your OpEx

Reselling a “powered by” solution puts someone else’s brand in front of your customers. Keeping legacy voice infrastructure drains OpEx you cannot spare. Private Label Voice is the platform for partners who need both control and speed.

  • 100% private label, no “powered by”. Brand every portal, email, and product name in your identity. Sinch stays invisible.

  • Set your own pricing and packages. Full control over customizing packages, features, and pricing to compete in your market.

  • Launch in 45 days. Average time to market is 45 days for a complete UCaaS offering.

  • Backed by a Tier-1 network. Geo-redundant nationwide network with 99.999% uptime behind every call.

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TOTAL CONTROL

Only your brand on everything

“Powered by” branding puts a competitor’s name in front of your customer. Private Label Voice from Sinch Voice is different.

The admin portal, the customer portal, automated emails, and product names all carry your brand. You define the names, packaging, and pricing, and Sinch stays in the background.

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OPERATIONAL SIMPLICITY

Skip hardware, integrations, and billing complexity

Building cloud UCaaS from scratch means wiring together hosted PBX, SIP trunking, softphone clients, device provisioning, and billing. Private Label Voice delivers all of it, pre-integrated, on a single platform.

  • Hosted PBX and SIP trunking services

  • Softphone clients with presence, chat, and collaboration

  • Pre-configured HP-Poly and Yealink devices

  • Custom lifecycle management portal

  • Branded customer administration portal

  • Rated call detail records for billing

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TIER-1 NETWORK

Five nines behind every call

Your customers do not forgive downtime. When service fails, your brand takes the hit.

Private Label Voice runs on a geo-redundant, Tier-1 nationwide network with 99.999% uptime. Over 100 partners trust it to carry calls for their enterprise and residential customers. Kari’s Law, RAY BAUM’s Act, and STIR/SHAKEN compliance come built in.

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USE CASES

Where Private Label Voice earns its keep

Reselling UCaaS to enterprise and residential customers

Offer a complete branded communication stack to business and home markets without building infrastructure.

Replacing legacy PBX infrastructure

Migrate your existing customers off aging hardware to an all-IP cloud platform.

Supporting remote and hybrid workforces

Give users one number across desk phones, softphones, and mobile, with presence, chat, and collaboration features built in.

Scaling UCaaS to large enterprise deployments

Support branded UCaaS offerings with thousands of users per enterprise customer, on a Tier-1 nationwide network.

CAPABILITIES

Everything your UCaaS needs from private label cloud communications

Custom lifecycle management portal

Provisioning, orders, numbers, porting, and partner administration run from one interface.

Branded admin portals

Partner and end-customer administration portals both carry the partner’s brand.

Hosted PBX, SIP trunking, fax

Cloud-hosted communication services run without on-premise hardware.

Softphone clients

Multi-device softphones support presence, chat, and collaboration features.

Pre-configured devices

HP-Poly and Yealink desk phones and conferencing devices ship pre-configured direct to end customers.

Rated call detail records

Call detail records come billing-ready for end-customer invoicing.

Tier-1 nationwide network

Sinch’s geo-redundant nationwide network delivers 99.999% uptime.

E911 compliance

Kari’s Law and RAY BAUM’s Act compliance covers emergency services.

STIR/SHAKEN

Network-level call authentication protects against fraudulent calls.

Fiber ONT support

SIP registration for fiber optical network terminals includes temporary numbers for testing before porting.

GET STARTED

From partnership to live service in 45 days

  • Partner with Sinch. Talk to the team to confirm coverage, target markets, and go-to-market fit.

  • Brand your platform. Configure the lifecycle management portal with your logo, product names, and pricing packages.

  • Provision and ship. Order phone numbers and pre-configured Poly or Yealink devices through the portal, directly to end customers.

  • Launch and support. Go live in an average of 45 days. Your local support team handles day-to-day customer issues, with Sinch’s 24x7x365 technical support available in the background.

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FAQ

Common questions about Private Label Voice

Private label voice is a cloud-based UCaaS offering that partners fully brand and sell as their own. It includes hosted PBX, SIP trunking, softphone clients, and integrated device management. Sinch Private Label Voice runs on Sinch’s Tier-1 network with a custom lifecycle management portal.

The average time to market is 45 days from partnership kickoff to live service. That covers branding, portal configuration, number provisioning, and platform launch.

Yes. You have total control over packages, features, and pricing. Customize any of them to compete in your market.

No. The solution is 100% private label. Synchronize portal colors to your corporate website, define your own product names, and edit automated email communications in your voice.

The Private Label Voice platform includes hosted PBX, SIP trunking, fax services, softphone clients, and more. Pre-configured HP-Poly and Yealink devices ship direct to end customers. Rated call detail records handle customer billing.

Private Label Voice ships pre-configured HP-Poly and Yealink desk phones and conferencing devices directly to end customers. Softphone clients extend the service to desktop, laptop, and mobile devices.

Yes. Private Label Voice is compliant with Kari’s Law and RAY BAUM’s Act for E911 emergency services. The network supports STIR/SHAKEN call authentication to protect your customers from fraudulent calls.

Your local support team handles day-to-day customer issues. Sinch’s 24x7x365 technical support is always available in the background for escalations and network-level issues.