Sinch is a 2026 Gartner® Magic Quadrant™ Leader for CPaaS

Customer communication is changing fast to meet the demands of AI, and the infrastructure powering it needs to keep up. For the fourth year running, Gartner® has named Sinch a Leader in the Magic Quadrant™ for CPaaS, which we feel is reflecting our commitment to helping businesses communicate smarter, at scale, in an AI-driven world.

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Inside the 2026 Gartner® Magic Quadrant™ for CPaaS

Inside the 2026 Gartner® Magic Quadrant™ for CPaaS

The Gartner® Magic Quadrant™ for Communications Platform as a Service evaluates providers on their Ability to Execute and Completeness of Vision. It examines how well vendors deliver today and how well they’re positioned for tomorrow. 

In 2026, AI is a deployment reality. Enterprises need a CPaaS platform built for compliant, reliable, and scalable AI-driven communication across channels.

 Sinch has been named a Leader for the fourth consecutive year, which we believe reflects our investment in the infrastructure, global network, and AI-native capabilities that power nearly a trillion customer interactions annually across more than 190 countries.

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★ ★ ★ ★ ★
“Great products and support! Easy to use.”
CEO Telecommunication Industry
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★ ★ ★ ★ ★
“Best Solution For Customer Communications and Engagement”
Digital Marketing Manager Telecommunication Industry
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★ ★ ★ ★ ★
“Team Responsiveness and Seamless Functionality Stand Out as Key Strengths”
Director of Operations Banking Industry
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★ ★ ★ ★ ★
“Sinch are our communications vendor of choice.”
Marketing Manager Energy and Utilities Industry
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“As AI moves into production, enterprises need communications infrastructure that can support autonomous, real-time interactions across channels at global scale,” said Laurinda Pang, President and Chief Executive Officer at Sinch. “Our focus has been on building the infrastructure layer that combines carrier-grade reliability with AI-native capabilities so businesses can operationalize intelligent customer communications with confidence.”
Laurinda Pang President and Chief Executive Officer at Sinch

Building the foundation for intelligent customer communications

AI is driving new demands for customer communications. That’s why over 200,000 businesses across more than 190 countries – including Google, Uber, PayPal, Visa, and Tinder – trust Sinch’s infrastructure for nearly a trillion annual interactions across messaging, voice, and email.

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AI-native communication

Build intelligent, next-generation customer experiences with our AI-native APIs, MCP servers, Agent Skills, Agent Builder, Voice Relay, and Lovable integration. All designed for the new era of customer communication.
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One unified platform

Experience the power of a truly unified platform. Our native email solution delivers 95% of messages to the inbox (vs. 85% industry average) and is fully integrated with our 14+ messaging and voice channels for seamless, powerful conversations.
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Superior voice quality and scale

Rely on our superior voice infrastructure. We operate North America’s largest independent Tier 1 voice network and provide unmatched reliability and scale, ready for the explosive growth of AI voice.
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Trusted by innovative businesses worldwide 

Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar [May 18, 2026].

GARTNER is a trademark of Gartner, Inc. and/or its affiliates. MAGIC QUADRANT is a trademark of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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