911 is the nationwide three-digit code designated as the “universal emergency number” to report emergencies and request assistance in the United States. It’s estimated 240 million 911 calls are made yearly in the U.S.
So, how did 911 get where it is today? It all started when the Federal Communications Commission (FCC) met with AT&T to establish an emergency calling service. But the evolution of 911 didn’t stop there.
From the launch of basic 911 for access to emergency services across the country, the rise of E911 to ensure accurate locational data, to Next Generation 911’s enhanced capabilities for multimedia formats during emergency calls — this important service continues to evolve with changing regulations and technology.
Whenever call centers receive emergency contact, the service’s emergency call routing detects the caller’s location and diverts the call to the appropriate Public Safety Answering Point (PSAP).
The PSAP itself might use similar routing strategies to get in touch with the correct responder. PSAPs are available in many countries, including the U.S., Canada, the UK, Australia, Germany, France, and Ireland.
What are the three types of 911 calls?
Not surprisingly, 911 is one of the many N11 codes established by the North American Numbering Plan Administrator. Other N11 codes include:
Combined, all of these N11 codes help provide easy and reliable access to the many important services North Americans rely on.
As the nationwide three-digit code designated as the “universal emergency number” it provides critical service to assure individuals can report emergencies and request assistance. It’s estimated that 10,000 lives are saved every year by reducing 911 response times by just one ominute.
Every second matters in an emergency. Knowing where to send emergency assistance can make all the difference.
All of Sinch’s voice, video, and collaboration solutions support modern 911 standards like E911 and Next Generation 911, ensuring our partners are compliant with current 911 regulations.
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