Sinch Engage Promotional Code Terms and Conditions

Last updated: 22 October 2026

These Sinch Engage Promotional Code Terms and Conditions (Promo Code Terms) apply to any promotional code issued by Sinch through an authorized Sinch channel for use with Sinch Engage (Promo Code). “We”, “us” and “Sinch” mean the Sinch entity with which you have contracted under the Sinch Engage Terms and Conditions.

When a Promo Code is applied to your account, either by you or by us at your request, these Promo Code Terms supplement and form part of your Agreement. The person applying a Promo Code, or asking us to apply one, confirms that they are authorized to act for the Customer.

Capitalized terms used but not defined in these Promo Code Terms have the meanings given to them in your Agreement, including the Sinch Engage Billing and Credit Terms and Conditions (Billing Terms).

The discount, duration, eligibility and other details of each Promo Code (Offer Details) are shown at checkout, published on our website, or confirmed to you in writing. In the event of any inconsistency, the Offer Details presented at checkout or confirmed in writing prevail over any other description of the Promo Code, including any marketing material.

1. Eligibility. 

1. 1 Unless the Offer Details provide otherwise, a Promo Code is available only to new customers. A new customer is a Customer that has not previously held a paid Sinch Engage Plan, whether directly, through an Affiliate or under any other account. A Customer moving from a free trial to a paid Plan for the first time is a new customer.

1. 2 The Offer Details may extend a Promo Code to returning customers, to existing customers changing Plan, to purchases of specified add-ons, or to any other category we specify.

1. 3 A Promo Code is valid only for the period, Plans, brand and country in its Offer Details, until it has expired, been withdrawn or been fully redeemed.

1. 4 Only one Promo Code may be active on an account (including sub-accounts) at a time, and each may be redeemed once per Customer.

1. 5 A Promo Code is not available to any account that, at the time of application:
   (a) is suspended;
   (b) has overdue amounts;
   (c) does not meet our know-your-customer or credit standards;
   (d) has previously had a discount ended under clause 4.2(d); or
   (e) we reasonably consider to be in breach of your Agreement or the AUP.

1. 6 We may decline a Promo Code if eligibility is not verified to our reasonable satisfaction.

1. 7 A Promo Code may be applied to the account (including any sub-account) of a Reseller, or of a customer to whom a Reseller resells the Services (Reseller Customer), only if its Offer Details expressly permit this. You are a Reseller if your Order Form states this or we otherwise appoint you to resell the Services under any agreement with us. Unless the Offer Details provide otherwise, a Promo Code does not apply to Charges at reseller or wholesale rates. 

2. Scope of the Discount.

2. 1 Unless the Offer Details provide otherwise, a Promo Code applies only to its Plan’s recurring fee, including any Monthly Access Fee (Eligible Charges).

2. 2 Without limiting clause 2.1, the discount does not apply to:
   (a) Third Party Charges, including RCS Fees and Surcharges, or fees for Third-Party Services;
   (b) Access Number, activation, add-on and other one-time or optional Charges, including Number Validation;
   (c) usage-based or premium-rate Charges, including Charges for exceeding your Message Credits;
   (d) onboarding, professional or other separately charged services;
   (e) late payment, dishonor, reconnection and other administrative Charges; or
   (f) Taxes and Fees.

2. 3 The discount cannot exceed the Eligible Charges and does not reduce the Message Credits included in your Plan. Unless applicable law requires otherwise, taxes on Eligible Charges are calculated on the discounted amount.

3. Application of Promo Codes.

3. 1 A Promo Code must be applied before your order is completed. A Promo Code not applied by then cannot be applied later, and no adjustment will be made for it.

3. 2 A Promo Code does not apply to Charges already invoiced or to an existing Plan, except to the Charges for a Plan change or add-on purchase where the Offer Details expressly allow this.

4. Invalidity and End of Discount.

4. 1 A Promo Code is invalid if it is: (a) transferred, or sold, published or distributed without our written authorization; or (b) unless the Offer Details provide otherwise, combined with any other promotional offer or credit, discount or special pricing (including volume discounts), or applied to a custom Plan or an Order Form with individually negotiated pricing.

4. 2 The discount ends immediately, without notice, if: (a) your Agreement or the relevant Service ends; (b) we suspend the Services for your breach, your violation of law or your use threatening the Sinch Network; (c) unless the Offer Details provide otherwise, an Order Form with individually negotiated pricing takes effect; or (d) we reasonably determine that the Promo Code was obtained or used through fraud, misrepresentation (including about eligibility), multiple accounts or Affiliates, or any other breach of your Agreement.

4. 3 A discount that has ended for any reason under these Promo Code Terms is not reinstated

4. 4 Promo Codes have no cash value. A Promo Code and any unused discount cannot be refunded or redeemed for cash, credit, Message Credits or any other form of value.

4. 5 A Promo Code does not create, waive or alter any Minimum Term, Early Termination Fee or other termination amount.

4. 6 If the discount ends under clause 4.2(d), we may invoice you for the full discount applied, including out of cycle, without limiting our other rights.

5. Promotional Period and Continuation.

5. 1 Each Promo Code applies for the number of months stated in its Offer Details (Promotional Period).

5. 2 When the Promotional Period ends, the discount ends automatically and without notice. Your Plan then continues at our standard Charges in effect at that time, as set out in your Order Form, displayed on our website or otherwise notified to you. No re-confirmation is required. You authorize us to invoice and collect those Charges, including by Automatic Payment where applicable.

6. Plan and Price Changes.

6. 1 If you change Plan during the Promotional Period, the discount continues only if we determine that the new Plan is eligible under the Offer Details.

6. 2 We may change the Charges for your Plan during the Promotional Period in accordance with your Agreement. The discount then applies to the changed Charges for the rest of the Promotional Period.

7. General.

7. 1 These Promo Code Terms are Supplemental Terms. If they conflict with the Billing Terms on any matter relating to a Promo Code, these Promo Code Terms prevail. Otherwise, the order of priority in the General Terms and Conditions applies.

7. 2 We may update these Promo Code Terms at any time by publishing a revised version.