GET MOBILE BUSINESS TEXTING

Reach customers where it matters most with mobile business texting

When you need to send and receive SMS and MMS, mobile business texting lets you run two-way conversations for marketing, support, and alerts on a global network (available as part of the Sinch Numbers API).

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Join over 200,000 businesses, including 8 of the 10 largest tech companies in the world

WHY IT MATTERS

Turn every text into a business outcome

With mobile business texting, you get high engagement, better experiences, and measurable ROI on a platform that’s fast to integrate and easy to scale.

Unrivaled reach and engagement

Reach customers on the app they check first. Get up to 98% open rates and immediate visibility for critical notifications.

Improved customer experience

Offer conversational, two-way messaging for support, sales, and marketing that customers prefer over phone or email.

Conversion-boosting ROI

Use time-sensitive alerts, promotions, and confirmations to prompt quick action that outperforms other channels.

UNRIVALED REACH

Connect where your audience already is

Customers see messages within three minutes, driving 3X more engagement than email so every alert, offer, or update gets noticed.

  • 98% average open rate

  • High deliverability with direct operator connections

  • Builds stronger, direct relationships

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BETTER EXPERIENCE

Turn every interaction into a conversation

Two-way SMS turns one-way messages into meaningful dialogues that resolve issues faster, answer pre-purchase questions, and boost satisfaction.

  • Real-time support and sales chats

  • Automated opt-out handling for compliance

  • Higher CSAT and lower support costs

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RESULTS THAT MAKE A DIFFERENCE

Drive immediate action and measurable ROI

From flash sales to appointment reminders, SMS creates urgency that prompts quick clicks, confirmations, and purchases to grow revenue.

  • Recover abandoned carts

  • Enterprise grade network for reliable deliverability and throughput

  • Clear ROI on every message

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NOTABLE FEATURES

Everything you need in one orderly block

Sequential number blocks are available for 10DLC/A2P Phone Numbers, Toll-Free Numbers, and Short Codes (when possible).

Marketing campaigns

Targeted promotions, abandoned cart nudges, and loyalty offers turn browsers into buyers with timely, personal messages.

Customer care

Send ticket updates and service notifications and offer conversational support that keeps customers informed and happy.

Security alerts

Deliver 2FA codes and fraud warnings instantly, protecting accounts and reinforcing trust when every second counts.

Operational notifications

Reduce no-shows with appointment reminders, payment confirmations, and delivery tracking that keep customers in the loop.

WHAT’S INCLUDED

Everything you need to text at scale

Sequential number blocks are available for 10DLC/A2P Phone Numbers, Toll-Free Numbers, and Short Codes (when possible).

Global SMS delivery

Reach audiences in 180+ countries with consistent, reliable message delivery backed by direct operator connections.

Two-way messaging

Start real-time conversations that turn broadcasts into interactive support, sales, and marketing exchanges.

MMS support

Add images, GIFs, or videos to capture attention and create richer, more engaging customer experiences.

Intelligent routing and high deliverability

Enterprise grade network and smart routing make sure your messages arrive quickly and consistently.

Scalable APIs

From one to one million messages, our A2P APIs are built for reliability and effortless growth.

Automated opt-out handling

Stay compliant with built-in processing of STOP, UNSUBSCRIBE, and other mandatory keywords.

Developer-first platform

Sinch offers an API-first platform designed for superior developer experience (DX), supporting privacy-by-design architecture. Robust APIs and clear docs let your team integrate texting in minutes, not weeks.

Section FAQ

Frequently asked questions

Mobile business texting is a scalable way for companies to send and receive SMS and MMS for marketing, support, and notifications, creating two-way conversations that drive measurable outcomes.

It depends on your current number type and carrier. Our platform supports text-ready numbers from the Sinch Numbers Portfolio for optimal delivery and compliance.

SMS carries text up to 160 characters, while MMS supports rich media like images, GIFs, and videos. Both are fully supported on our platform.

We provide tools and guidance for TCPA, GDPR, and global regulations, including automated opt-out handling to manage compliance keywords.

Use our straightforward SMS API to embed sending and receiving into your app, website, or CRM. Clear documentation speeds up integration.

Our enterprise grade network and intelligent routing deliver industry-leading reliability, so messages reach customers quickly and consistently.

Yes. The platform is SOC 2 Type II and ISO 27001 certified, with robust security measures that protect your communications and customer data. Security features include TLS/SRTP encryption and STIR/SHAKEN compliance for verified communications. The platform supports bring-your-own-storage (BYOS) for enhanced data control.

Yes. You can use temporary proxy numbers to anonymize caller ID for both voice and SMS. Sessions are configurable (for example, for the duration of a ride or delivery plus a buffer). If a session expires, callbacks to the proxy number won’t go through.

Pay-per-use based on message volume, destination, and number type. Bundles and committed-use discounts are available. See SMS pricing documentation.

Customers typically see messages within three minutes, helping time-sensitive alerts and confirmations get immediate attention.

Yes. Provision local, toll-free, or short codes from the Sinch Numbers Portfolio to match your needs and build customer trust.