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You’ll mainly want to use a virtual long number or short code if you wish to have a two-way conversation with your customers – your client needs a number for replies. If the SenderID is an alphanumeric there is no number to route to and thus a reply cannot be delivered.
A virtual long number is great for local messaging – having a number to reply to that’s familiar to your audience will help gain a high response rate. The benefit of a short code is that the number is short – 4-6 digits. This can make it more memorable (and marketable) to your audience.
Once you have a Sinch SMS Account set up, you can request a number activation in the customer portal. You’ll find all the available destinations and prices there, simply request and we’ll get it set up for you.
Talk to our experts to learn what number is best for your business!