Cookie Statement

Sinch uses cookies and related technology at our website sinch.com.

Cookie Settings

What Are Cookies?

A cookie is a small text file that a website – when visited by a user – asks to store on your device. Cookies set by us are called first-party cookies. We also use third-party cookies – which are cookies set by another website.

There are two different types of cookies – persistent and session cookies. A persistent cookie is stored and valid in your browser until its set expiry date or when deleted. A session cookie expires when you close your browser.

Cookieless Measurement & Privacy Safeguards

To ensure that our tracking signals and data collection cannot be used to directly identify you, we have implemented specific safeguards:

Data Hashing: Before sharing any data for advertising purposes (such as matching your interests), we “hash” it. Hashing is a process that turns your data into a scrambled code (such as SHA256) that is unreadable to anyone who doesn’t already have the data.

No Direct Identifiers: We do not store or send direct identifiers like your email address, phone number, or credit card details in our analytics cookies. We use randomized numbers or hashed codes instead.

Server-Side Filtering: Your data goes through our secure servers first. This allows us to filter sensitive information before it reaches external providers like Google.

Regional Data Handling: We use specific routing to ensure that data from users in the EEA/UK is processed separately from the rest of the world.

Personal data

Sinch is the controller for use of cookies at sinch.com if personal data are processed when collected through cookies. Learn more by reading our Privacy Notice.

Your preferences

By consenting to our use of cookies, you consent to our collection of information for the purposes as described when consent was given. Our use of necessary cookies does not require your consent. You can manage your preferences or withdraw your consent at any time at “Manage cookie settings,” but you may also block or delete cookies through your browser.

More information on how to manage cookies in your browser, please visit;

Chrome

Microsoft Edge

Firefox

Safari

How we use cookies

Strictly Necessary Cookies (always active)

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

What they do: They help us know which pages are popular and see how visitors move around the site. We may also use cross-device tracking technologies (such as Google Signals) to understand if you interact with our website using different devices (e.g., switching from phone to laptop). This unifies your session data so we can better understand the user journey.

Privacy: All information in performance cookies is aggregated and anonymous. We use IP anonymization and do not store your specific location. If you do not allow these cookies, we will not know when you have visited our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners (such as Google Ads).

What they do: They build a profile of your interests to show you relevant adverts on other sites (“Remarketing”). To improve the relevance of these ads, we may share hashed identifiers based on data you have provided to us. This allows us to match our ads to the right audience without sharing your raw personal data.

Privacy: Targeting cookies do not store directly personal information (like your plain text email) but are based on uniquely identifying your browser, internet device, or hashed ID. If you do not allow these cookies, you will experience less targeted advertising.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly.