Sinch secures the 2024 Adobe Digital Experience ISV Resell Partner of the Year Award

Unity and success. These aren’t just buzzwords for us at Sinch; they embody our commitment to forge partnerships that yield tangible benefits for everyone involved. We’ve always championed the idea that strong collaborations are essential for sustained growth.

So, we’re happy to share the news of our latest accolade — the 2024 Adobe Digital Experience ISV Resell Partner of the Year Award. This honor is given to the Adobe global partner that has significantly impacted customer success while contributing to Adobe’s business.

“The award is a testament to the continued growth of the successful partnership between Sinch and Adobe,” said Sinch EVP Americas, Julia Fraser. “We are grateful to be able to team with Adobe to provide valuable outcomes for businesses around the world.”

Adobe is well known for its drive to foster creativity and contributions to the digital realm, which echo our efforts to develop a new era of customer engagement. And with Adobe Journey Optimizer, customers can create and manage omnichannel campaigns from a single application, optimizing the entire journey so tracking and reporting are simplified, providing invaluable insights to make effective decisions. Sinch supports the tool with native integration using SMS and MMS, with a resell agreement that started regionally but has expanded to cover the globe.

“Sinch’s unwavering commitment to facilitating remarkable digital experiences makes them a deserving recipient of this honor,” says Nik Shroff, Senior Director, Global Technology Partners at Adobe.

As a recognized CPaaS Platinum level partner, Sinch has extended its services as part of Adobe’s resell program. This allows Adobe to offer Sinch’s premier messaging solutions to a broader clientele, fostering growth for both companies and their respective customer bases.

Adobe’s Digital Experience partner awards are a tribute to organizations that significantly elevate Adobe’s business and customer success. This recognition, presented during Partner Day at the Adobe Summit, highlights our efforts and achievements.

In 2023, Sinch was recognized as the Adobe Digital Experience Technology Partner of the Year – Customer Journeys. This acknowledgement is awarded to the Adobe global partner that delivered innovative customer experiences focused on reducing friction for customers, and who has demonstrated what it means to promote game-changing client experiences through state-of-the-art technology.

“Our shared history with Adobe reflects our dedication to deliver superior messaging and omnichannel solutions, setting the stage for unmatched mobile customer experiences,” says Fraser.

Sinch and Adobe’s resell relationship, launched in early 2023, has been successful in North America, attracting numerous esteemed brands. Building on this foundation, the program has been extended and now includes 23 countries across EMEA and APAC regions. Only a few months after launch, this expansion has already showed promising results, with the first set of customers joining in February 2024 from both EMEA and Australia.

At Sinch, we will continue to refine our offerings, advancing the integration of native mobile messaging within Adobe Journey Optimizer. This smart improvement simplifies the creation of omnichannel journeys, giving our customers the power to engage their audiences effectively.

As we joyfully embrace this award, we look forward to cultivating even more innovative solutions and creating customer connections that last. Join us in this exciting evolution by exploring Sinch’s Conversational API and discover the gateway to unparalleled omnichannel engagement.

Here’s to many more years of winning together.