TOLL-FREE NUMBERS
Improve customer service with toll-free SMS
A toll-free number inspires trust. Take advantage of this trusted channel to enable two-way conversations and engage with more customers!
Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world
Improve communications and boost customer satisfaction
Eliminate customer friction with timely updates
Reduce no-show rates and missed deliveries
Continuously improve customer experience
Open up new possibilities to connect with your customers
Enable SMS on your toll-free number and never miss an opportunity to listen, collect direct insights, and create meaningful connections. Setup is quick and hassle-free with our flexible APIs and easy onboarding process. Toll-free numbers support 2-way messaging capability with built in STOP/UNSTOP functionality.
Don’t leave any message unanswered
Toll-free numbers allow for low, medium, or high volume, carrier-approved messaging on an existing or new 10-digit number defined for A2P messaging. These numbers are quick to provision with nearly flat pricing.
“Working with the team at Sinch was easy. We described a business challenge and together we developed an innovative solution that solved our immediate need but also gave us a tool that could be grown to meet / exceed future opportunities.”
Build with confidence and engage in 2-way A2P messaging
Build trust when you use the Sinch Numbers API to enable customers to call and text using a unique, branded, masked number to protect people’s sensitive information. Sign up for an account, view and manage your API keys, and learn how to get a toll-free number in our portal.
Unlock new opportunities with your toll-free number
Build trust
Full compliance
Delivery receipts
Maximize your reach
Proven success
High throughput
Use your existing toll-free number
Vanity toll-free numbers
STIR/SHAKEN
Got questions? We’ve got answers!
Toll-free numbers are 10-digit numbers for U.S. and Canada that begin with an 8XX prefix. Toll-free numbers include 800, 888, 866, 855, 844, and 833 prefixes. They can also be enabled for two-way SMS. These numbers allow callers to reach businesses and individuals without being charged a long-distance fee. Wireless callers, however, will be charged for the airtime minutes used during the call unless they have “unlimited calling.”
Toll-free numbers are easy to remember and easily portable, which supports better customer experiences. They also help businesses earn trust and establish credibility with their customers.
Toll-free texting offers customers a way to communicate effortlessly with your business through numbers you may already have, which helps improve customer satisfaction. Your business gains a new, affordable and effective channel to engage customers at scale – and you’ll get handset delivery receipts (that means message delivery receipts come from the customer’s phone), so you know your texts were received.
Yes, any toll-free number can receive and send SMS or MMS messages if it is text-enabled.
Sinch can text-enable your business’s toll-free number or procure you a new one. Text-enabling your existing number won’t affect voice service on the number. Messaging and voice operate independently, so there’ll be no impact on your voice service.
No, you can use different providers for voice and SMS with a toll-free number since voice and messaging on a toll-free number run completely independently from one another. Sinch can provide both voice and SMS services or individual solutions that work with your current set-up.
In most cases, yes. However, in some situations, a short code is a better solution (e.g., very high-volume messaging campaigns).
The standard throughput is 10 messages per second. High throughput toll-free numbers are available, depending on use case, at speeds comparable to short codes. Contact us to get more information.
Requesting verification for your toll-free number ensures better text message deliverability, fewer restrictions, and reduction of false positive blocking and filtering. You must register your toll-free number by completing a Verified Sender Form.
– Avoid using public URL shorteners. These are used by spammers and are mostly blocked on toll-free numbers. Create a custom URL shortener that is only used by your brand.
– Ensure you have proper consent.
– Support HELP and STOP commands.
– Use only one toll-free number for all your messaging.
Related products
10DLC
Virtual Long Numbers
Short Codes
Number Lookup
SMS
Voice API
What are you waiting for?
Enrich your business – get started with Toll-Free Numbers!