Voice API

Customize every call experience with our voice API

Design voice interactions to match your exact needs with Sinch’s programmable Voice API, empowering you to manage every part of the call interaction.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Image for Make your first call in just a few minutes!

Make your first call in just a few minutes!

Try it out now! Our portal makes it super easy to set up your first call – no credit card is needed. 

Get started quickly with our intuitive, scalable voice API: 

  • Create a test account – no credit card needed. 

  • Get your authentication credentials. 

  • Trigger a text-to-speech voice callout to your verified number. 

  • Now you can pick up your call.

  • Done!  

Boost customer engagement with comprehensive voice features

Sinch’s programmable Voice API enables you to build a superior voice experience with features that empower your business. Automate customer interactions, enhance efficiency, or personalize each call to fit your specific need. 

Number masking

Keep personal information secure with number masking, allowing users to communicate without exposing personal phone numbers.

Interactive voice response (IVR) menus

Elevate your contact center performance with IVR menus, helping customers reach the right place quickly and improving overall satisfaction.

Voice-based IVR

Let callers interact verbally with the IVR using our voice-based menus, which include speech recognition for enhanced accessibility.

Voice call recording

Record calls to optimize quality and training for enhanced customer interactions, Bring Your Own cloud storage with Google, Amazon, or Microsoft Azure.

Voice call transcription

Convert voice calls into written text for post processing analysis. 

Recorded prompts

Deliver a polished customer experience by using pre-recorded phrases to streamline conversations in any voice interaction.

Voice streams using WebSockets (beta)

Deliver real-time audio from your calls to any destination via WebSockets, enabling features like live transcription, sentiment analysis, and AI-powered chatbots

Early media

Play music or listen to a personalized message before the call is answered.

Answering machine detection

Automatically detect voice mail including beep detection which allows your contact center agents to focus on live calls or leave a message – maximizing efficiency.

Conference calling

Bring multiple people together on a single call, enabling easy, high-quality virtual meetings and collaboration.

Text-to-speech

Convert text to audio effortlessly in 115+ languages and locales to engage customers with personalized messages and notifications.

Pay-as-you-go

Optimize costs with flexible, usage-based pricing. No hidden fees—pay only for what you use when you use it.
Image for Connect at scale and cross voice channels

Connect at scale and cross voice channels

Scale effortless via multiple voice channels, whether you want to call from your mobile app, web application, your traditional phone line or SIP infrastructure anywhere on the planet, our global voice platform makes it happen! 

Image for Easily manage all your communications in one place 

Easily manage all your communications in one place 

Take control of your voice, video, verification, and messaging channels with the Sinch Developer Dashboard, featuring built-in analytics, reporting, and real-time performance insights.

Got questions? We’ve got answers!

It’s simple! First, create an account on the Sinch portal. Then, create a voice application, and you’ll receive a set of credentials (key and secret). With these credentials, you can use our REST APIs to trigger and receive calls, bind multiple calls into a conference, manage your call flow via our callback API, and more. You can also rent and manage phone numbers.

You can easily find numbers from a wide range of countries in the portal – just sign in! Some countries require a local presence and additional company information before we can source you a number. If you’re interested or have any questions, talk to us.

Phone calling is a traditional telephone call – both the caller and the person being called are using a phone line via a mobile device or landline. In-app calling is a software-based call with audio and/or video information sent over the internet between the caller and the recipient. Once integrated into your app, users can make calls from their browsers or mobile apps anywhere in the world.

Sinch offers SDKs for in-app calling.  

Yes! The Sinch SDKs make it easy to interact with the Voice API using your favorite programming languages. We currently support Node.js, Java, .NET, and Python. These SDKs provide a consistent framework to handle features like pagination, error codes, and authentication, streamlining development across different APIs. Additional SDKs may be introduced in the future.

Voice API SDKs 

Absolutely! Apart from SMS and MMS, 10DLC or ten-digit phone numbers also support voice calls.  And of course, with our super network, carrier-grade platform, and deep technology knowledge, you’re sure to get a top-notch, cost-effective voice solution! Enable both voice and SMS on your phone numbers in the United States, Canada, United Kingdom, France, and Australia.

Related products

Phone Numbers & Porting

Easily port numbers for a seamless transition and uninterrupted service or access local, national, and toll-free numbers for calling in over 80 countries—no need to worry about the details – Sinch takes care of it!

Elastic SIP Trunks

Scalable, reliable, and cost-effective, Sinch’s Elastic SIP Trunks deliver on-demand voice services with secure global connectivity, empowering businesses to optimize communications with ease.

In-App Voice & Video Calling

Create a seamless, customizable in-app voice or video experience for mobile and web applications to deepen customer engagement and elevate brand interactions.

Phone Call Verification

Use global call verification for mobile and landline numbers to confirm users’ identities anywhere, anytime.

STIR/SHAKEN

Protect consumers from robocalls, increase answer rates, and build trust with secure, verified caller identification.

The Sinch advantage – Why choose us for Voice?

Secure and compliant

Our platform is ISO 27001 certified and GDPR compliant, ensuring robust security and privacy for all voice interactions.

Real-time insights

Monitor call performance and optimize customer experience with detailed analytics, available directly from your Sinch dashboard.

Pay-as-you-go pricing

No upfront fees or hidden charges. Scale your voice solution at your own pace with transparent, pay-as-you-go pricing.

Global reach and local presence

Always get the best call quality thanks to our voice super network and robust network of operators all around the world. Our regional cloud deployments ensure global reach and low latency, our local numbers establish customer trust.

Insights from Sinch

What are you waiting for?

Connect with Sinch today and explore the full potential of programmable Voice API solutions tailored to your business.