REAL-TIME VISIBILITY

Take the mystery out of messaging with SMS delivery reporting & analytics

Don’t let messages get lost in the ether. SMS delivery reporting gives you real-time status for every message so you can react faster, meet compliance needs, and prove ROI. Know exactly when every SMS is delivered, why it failed, and what to do next with reliable webhooks, rich status codes, and built-in analytics.

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Join over 190,000 businesses, including 8 of the 10 largest tech companies in the world

WHY IT MATTERS

Turn every SMS status into instant, actionable data with delivery reporting

Stop “fire and forget” messaging. With real-time delivery data in your workflows, dashboards, and support tools, you’ll see faster reactions, fewer tickets, and measurable ROI.

Build reactive workflows

Get webhooks seconds after a status change, and instantly trigger alerts, retries, or multichannel fallbacks.

Troubleshoot with precision

Access 40+ status and error codes to pinpoint issues like Absent Subscriber or Invalid Number to cut down on support time.

Gain actionable insights

Power your dashboards with live delivery data to reveal trends, sharpen routing, prove ROI, and stay audit- and compliance-ready.
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REACT INSTANTLY

Trigger smart workflows the moment delivery status changes

With SMS delivery reporting, you can stop guessing and start reacting. When Sinch sends a webhook callback, your application can route messages through fallback channels, update customer records, or trigger alerts to keep every interaction on track.

  • Activate voice or email fallback when SMS fails

  • Update CRM records instantly on delivery success

  • Trigger real-time alerts for critical messages

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UNCOVER PROBLEMS

Pinpoint delivery issues faster with detailed error codes

Over 40 delivery status and error codes are available, giving you granular insight into what happened with every message you send.

  • Identify problems instantly across carriers

  • Clean invalid numbers from your lists

  • Reduce support tickets with precise answers

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LIVE DELIVERY INTELLIGENCE

Feed real-time delivery data into dashboards and ROI reports

Real-time timestamps for every send, delivery, and failure can be fed directly into your BI tools. Roll live callbacks into batch reports to spot trends, optimize routes, and satisfy auditors—all while proving ROI.

  • Track delivery rates across carriers and regions

  • Compare routes, sender IDs, and A/B tests

  • Meet auditing and compliance requirements

REAL EXAMPLES

Where real-time delivery data drives value

Use SMS delivery reporting to power time-sensitive, auditable communications across teams and systems.

Fallback logic

Automatically switch to voice or email when an SMS fails, so critical notifications reach customers without delay.

Real-time dashboards

Populate live dashboards with delivery rates and error trends for instant visibility into campaign health.

Customer support troubleshooting

Show agents exactly when a message reaches a customer’s handset, helping them solve problems quickly and deliver a better experience.

A/B testing

Measure the delivery performance of different message routes or sender IDs.

CORE CAPABILITIES

Everything you need for reliable, data-rich delivery reports

Build on a webhook-based approach to SMS delivery reporting that’s simple for developers and made for business growth.

Real-time webhook callbacks (DLRs)

Get status updates within seconds via HTTPS POST so your app can react instantly.

Detailed status & error codes

Use 40+ reason codes for precise troubleshooting and smarter routing logic.

Timestamping for key events

Track sent, delivered, and failed times to build a complete audit trail.

Customizable callback URL

Set a unique webhook for each API request to segment reporting across workflows.

Secure delivery over HTTPS

Webhook data is encrypted in transit to meet security and compliance standards.

Batch reporting & dashboard

Access high-level analytics alongside granular events in a single view.

Webhook retry logic

Webhook retry logic tries to redeliver for up to 24 hours if your endpoint is temporarily unavailable.

Comprehensive documentation

Straightforward guides and examples speed up integration for developers.

Frequently asked questions about SMS delivery reporting

It’s a system that provides real-time status updates for every SMS you send—showing when it was delivered, if it failed, and why—so you can troubleshoot, audit, and optimize performance.

Provide your callback URL in the Sinch dashboard or API call. When a message status changes (e.g., delivered to handset or failed), the platform sends an HTTPS POST with a JSON payload (message ID, status, reason code, timestamps) to your webhook.

Webhooks are typically sent within seconds of the network reporting a status change to our platform, giving you near real-time visibility for every message..

You receive specific reason codes for failures, like Absent Subscriber, Barred, or Invalid Number. These codes open the door for targeted corrective action like cleaning invalid numbers or adjusting routing.

Yes. Delivery Reports (DLRs) are a standard, free feature of the SMS API. There is no additional charge for receiving webhook callbacks.

You’ll need an active Sinch SMS API integration and a web server capable of receiving HTTPS POST requests. Configuration takes just minutes.