Sinch ranks #1 in two of the 2025 Gartner® Critical Capabilities Use Cases for CPaaS

Enterprise leaders face mounting pressure to deliver global communications that scale across regions while meeting strict regulatory requirements. Your CPaaS vendor choice directly impacts revenue, compliance, and customer experience. We believe this is why independent evaluations like the Gartner® Critical Capabilities for CPaaS matters.

In their 2025 report, Gartner ranked Sinch #1 for the Multinational Organizations and Video Use Cases. We also received the second-highest scores in Advanced Voice Communications, Basic Communications, and Conversational CX.

We believe this recognition reflects what enterprise customers tell us: While many CPaaS providers focus on single use cases, Sinch ranked in the top two positions across all five evaluated categories. To us, this demonstrates the comprehensive platform capabilities that reduce vendor complexity for global organizations.

Over the past year, we’ve launched cutting-edge product innovations designed to help our customers get more impactful results from their digital communications:

• Launched Sinch AI with intentional intelligence for generative writing, sentiment detection, and fraud filtering.
• Enhanced Sinch Engage, our AI creation and orchestration platform for no-code multichannel messaging.
• Delivered over 1 billion RCS messages globally with simplified provisioning.
• Accelerated enterprise deployments with pre-built integrations to Salesforce, Adobe, SAP, HubSpot, and 500+ platforms, eliminating months of custom development work that typically delays go-to-market initiatives.
• Added voice innovations, including Elastic SIP Trunking and emergency notification.

We believe that Sinch’s #1 ranking for the Multinational Organizations Use Case underscores our strong position as a trusted and reliable CPaaS provider for global enterprises.

We meet the complex demands of businesses operating across various countries and regulatory environments.

Key strengths that demonstrate our global leadership:

• Sinch provides global network coverage with over 600 direct operator connections worldwide, including direct-to-carrier access for all Tier‑1 U.S. mobile operators.

• With deep telecom roots and direct carrier connections, Sinch ensures unmatched compliance with global telecom regulations while meeting regional data protection standards like GDPR, HIPAA, PDPA, and more.

• Sinch excels in local number provisioning and localization support, enabling businesses to establish a trusted local presence with region-specific numbers and tailored compliance for seamless global communication.

• Sinch’s global enterprise-grade scalability and robust failover resilience guarantee high availability, consistent performance, and uninterrupted service – even during peak demand or unexpected outages.

Global companies rely on secure, reliable, and regulatory-compliant communication infrastructure. Sinch delivers that at scale.

Sinch also received the highest score for the Video Use Case. To us, this evaluation reflects our high-quality, low-latency video communication into apps and workflows.

We provide global enterprises with:

• Real-time video calling and conferencing: Sinch delivers secure, low-latency, and HD-quality real-time video calling and conferencing that scales seamlessly to millions of users for robust enterprise and customer interactions.

• Live video streaming and broadcasting: Sinch enables ultra-low latency live video streaming and broadcasting with interactive features and global content delivery network support, ensuring reliable and engaging experiences for large audiences.

• Embedded video solutions: Sinch provides HIPAA-compliant embedded video solutions that enhance secure telehealth, responsive customer support, and efficient enterprise collaboration directly within existing applications.

As customer experience becomes more visual and interactive, Sinch offers video tools that drive engagement and promote trust.

At Sinch, we help organizations grow by transforming and simplifying customer communications. Whether you need to drive sales through personalized marketing campaigns, streamline operations with timely customer updates, protect customers with secure verification, or build loyalty through exceptional customer service, we make it possible at global scale.

Your customers expect intelligent, conversational experiences across every channel, and Sinch eliminates the complexity. We bring together the channels your customers prefer, the intelligence to make every interaction meaningful, and the reliability businesses demand.

From flexible APIs for your development teams to ready-made applications for business users, we help you keep customers engaged, informed, safe, and happy.

Download the full report to see Sinch’s scores in the 2025 Gartner Critical Capabilities report for CPaaS, or reach out to take your customer communications to the next level.

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Source: Gartner, Critical Capabilities for Communications Platform as a Service, Ajit Patankar, Pankil Sheth, Lisa Unden-Farboud, Manoj Bhatia, 29 July 2025.

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Author: Glafira Bunja Glafira is a Sr. Product Marketing Manager with 10 years in the tech space, specializing in market strategy and go-to-market programs. A lifelong learner and adventurer with a passion for growth.