Report
Gartner® named Sinch a Leader in the 2025 Magic Quadrant™ for CPaaS (Communications Platform as a Service). Download the report below to learn more about our recognition and see how we’re evaluated amongst other vendors in the market.
The Gartner® Magic Quadrant™ for CPaaS assesses vendors based on their Ability to Execute and Completeness of Vision. We’re honored to be positioned as a Leader for the third year in a row.
Sinch orchestrates intelligent customer experiences across traditional and advanced channels. We’re building the critical infrastructure that seamlessly blends AI-powered automation with human expertise, enabling businesses to deliver truly conversational experiences at scale.
To us, this recognition reinforces our mission: pioneering the way the world communicates. We are committed to orchestrating intelligent communication experiences that keep customers engaged, informed, safe, and happy.
★ ★ ★ ★ ★
“Sinch simplifies communication with our customers and makes sending emails, messages, and voice communication easy. With enhanced engagement, we have realized improved customer experience. ”
★ ★ ★ ★ ★
“I have been extremely happy with everything from implementation through use. The company set everything up and handled the integration. The product works flawlessly and I have zero complaints. As someone who handles relationships with a number of vendors, they have been one of the best and most responsive companies I have ever dealt with.”
★ ★ ★ ★ ★
“Sinch is easy to work with, it’s just that simple. The Reps are always available when I need their help, they’re on time with deliverables and thoughtful when needed most.”
More than 175,000 businesses — including Google, Uber, PayPal, Visa, and Tinder — rely on Sinch’s powerful Customer Communications Cloud and unmatched enterprise-grade infrastructure to enhance their customer journeys through mobile messaging, voice, and email.
Gartner, Magic Quadrant for Communication Platforms as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar, Brian Doherty, 24 June 2025.
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