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Microsoft Dynamics 365

Send personalized, automated SMS, MMS and RCS across your Microsoft stack. Dynamics 365 for sales and support conversations, Customer Insights for large-scale marketing campaigns, and Power Automate for automated workflows across your Microsoft apps and beyond.
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Microsoft Dynamics text message integration

With this Microsoft Dynamics SMS integration by Sinch Engage (formerly MessageMedia), your sales, service, and operations teams can respond faster, automate follow-ups, and keep every customer conversation organized.  

Send and receive SMS and RCS directly from any record in Dynamics 365, with every message automatically logged in the Entity Timeline. 

Key benefits of this integration: 

  • Set up in minutes and engage customers in real-time without leaving Dynamics 
  • Send SMS and RCS from any contact, lead, or account record 
  • AI-assisted reply suggestions based on recent conversation context 
  • Easily track all communications in your Entity’s Timeline 
  • Reach a wide audience with bulk SMS using personalized templates 
  • Two-way chat through a unified inbox inside Dynamics 

Send and receive SMS directly from Microsoft Dynamics, easily tracked in your entity’s timeline

Reach your targeted audience by sending bulk SMS and RCS campaigns to marketing lists

Be consistent and efficient with SMS personalized templates

Add automated SMS to workflows to send timely notifications like billing and payment reminders

Respond instantly through a unified, chat-like inbox inside Dynamics.

Draft replies in seconds with AI-assisted suggestions in the Conversations inbox.

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More ways to use Sinch with Microsoft

SMS for Customer Insights

Add SMS as a native channel inside Microsoft Customer Insights Journeys. Trigger automated messages based on customer behavior, activate first-party data for personalization, and track engagement without leaving the platform.
Get SMS for Customer Insights

Sinch Power Automate connector

Send SMS, MMS, and RCS from Power Automate flows. Trigger messages based on any event across your Microsoft stack, automate multi-step workflows, and connect Sinch to hundreds of other apps.
Learn more on Microsoft Learn

Microsoft Dynamics text messaging use cases

How companies use Microsoft Dynamics SMS with Sinch Engage

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Sales Acceleration

Follow up with leads via SMS and provide links to your website or calendar to keep conversations moving forward and accelerate your sales cycle.
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Customer Support

Reduce call waiting times by enabling two-way conversational messaging between customers and your support team.
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Delivery Tracking

Keep customers informed, reduce lost packages, and ensure successful deliveries with automated SMS tracking notifications.

Why Sinch Engage

The best Microsoft Dynamics SMS integration for growing teams

Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.
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Bring real-time and automated SMS into Microsoft Dynamics with Sinch Engage. Get started easily—no code required.
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How to use the integration

et up Microsoft Dynamics SMS and RCS in minutes

Our simple, no-code setup gets you up and running with Microsoft Dynamics SMS fast—with full compliance and optimal delivery rates from day one.

Install the Sinch Engage app from the Microsoft Dynamics marketplace and authenticate your accounts with one-click integration.

Choose from local, toll-free, or short code numbers. We handle carrier registration and verification, with 24/7 support.

Create automated SMS & MMS workflows in Microsoft Dynamics, with pre-built templates for common use cases.

Test your setup with a small segment, then scale to your full audience with confidence in delivery and compliance.

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FAQs

Common questions about Microsoft Dynamics text messaging

Our Microsoft Dynamics SMS integration connects your CRM data directly to SMS and RCS messaging channels—allowing you to send personalized, timely communications right from your Dynamics 365 environment. Use it for marketing campaigns, customer updates, appointment reminders, and more.

Yes. The recommended way is through the Sinch Power Automate connector, which lets you trigger SMS messages based on events like new lead creation, case updates, appointment confirmations, renewal reminders, and campaign launches. You can build multi-step flows that combine SMS with email and other channels. Automation is also possible through Dynamics workflows. 

MMS is available through the Sinch Power Automate connector. For Dynamics 365, MMS is coming soon, with additional capabilities on the roadmap. Currently, this integration supports RCS, a secure, branded, and interactive way to have more powerful conversations with your customers.

You can dynamically insert CRM fields into your messages, such as: First name, Account or company name, Appointment date/time, Case ID or order number.

Personalized messages get higher response rates and improve customer satisfaction.

In addition to Microsoft Dynamics, Sinch Engage has powerful, easy-to-use integrations with your favorite CRM, ERP, and Ecommerce platforms like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, and more. Explore our integrations here.

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