Gradient Labs

About Gradient Labs

Gradient Labs builds AI agents that eliminate the manual work of customer operations in financial services. Founded by Monzo’s former AI leadership and trusted by Wise, Current and Zego, their specialist agents automate lending, disputes and KYC across voice, text and email.

Gradient Labs suite of specialist AI agents automate long-running processes in financial services, from lending and disputes to KYC. These agents work together across frontline support on voice, text, and email, back-office workflows, and all the operations in between. Founded by Monzo’s former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Their AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.

Contact:

Zan Faruqui | Head of GTM
zan@gradient-labs.ai