Customer Updates
From order confirmations to service alerts, Sinch ensures messages get through—reducing friction, cost, and wasted effort.
“Our applications are running on Sinch’s gateways. Voice traffic, SMS traffic, soon email — they all flow in and out through Sinch.”
“By adding SMS, our clients are finding their response rates quicker, payments are being collected faster, and they’re not seeing as many suspended accounts.”
“I can’t think of a time in five years that I’ve ever had an issue where something wasn’t sent because of Sinch’s email services. It just did what it was supposed to do.”
“It’s made a real difference in how we serve customers and in keeping our employees happy. This system has improved our efficiency and strengthened customer relationships. It’s a win-win for everyone.”
When updates don’t reach customers, your operations stall. Sinch ensures vital messages—like password resets, account lockouts, and fraud alerts—are always delivered securely and on time.
Guarantee uptime with SLAs and built-in failover routing
Prevent missed resets or outage notifications with predictive deliverability tools
Scale from thousands to millions of alerts without performance dips
Whether it’s a booking update by SMS, an appointment reminder on WhatsApp, or an invoice by email, Sinch helps you send the right message on the right channel—every time.
Cover SMS, MMS, RCS, WhatsApp, and more with one API
Personalize order confirmations and receipts with ERP integrations
Track delivery performance with on-demand reporting and analytics
From payment receipts to fraud alerts, customer updates often include sensitive information. Sinch makes compliance and security simple, so you can focus on running operations.
Comply with regional regulations like the Australian SPAM Act, PDPA, and PIPL
Protect sensitive data with end-to-end encryption and ISO 27001 certification
Prevent fraud with AI-powered spam detection and robocall monitoring
Deliver updates across SMS, email, and leading messaging apps—consistently, reliably, and at scale.
