REPORT

Customer experience in a transformed world

COVID-19 has transformed the digital landscape, leaving brands with a need to step up business processes and meet customer expectations in new ways.

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Dive into digital transformation and get the lowdown on how to deliver a positive customer experience

Has COVID-19 created a new homebody economy? Get insights on how consumers think they’ll behave post-pandemic
Millennials and Gen Z are outspoken about what they want. Find out how key demographics want to interact with brands
Consumers are ready for conversational artificial intelligence. Discover how to open lines of communication for the best results
Retailers need to catch up to remain relevant. Learn how feature-rich, mobile messaging can boost customer loyalty

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Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ValueSurveyVisitorCount	First Party
buzz.sinch.com	instap-spid.8069 , instap-spses.8069	First Party
appengage.sinch.com	_dd_s	First Party
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app.box.com	z, cn	Third Party
sinch-tfn.paperform.co	laravel_session	Third Party
go.sinch.in	visitor_id#####, visitor_id	Third Party
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Cookie Subgroup	Cookies	Cookies used
portal.sinch.com	pnctest	First Party
partner.appengage.sinch.com	_dd_s	First Party
investors.sinch.com	First Party
community.sinch.com	LithiumUserInfo , LithiumUserSecure	First Party
tickets.sinch.com	selectedidp	First Party
engage.sinch.com	ln_or	First Party
cockpit2.sinch.com	CSRF-TOKEN , NG_TRANSLATE_LANG_KEY	First Party
sinch.com	apt.temp-xxxxxxxxxxxxxxxxxx , hubspotutk , ajs%3Acookies , cf_clearance , ajs%3Atest , __tld__ , __q_domainTest , pfjs%3Acookies , ajs_anonymous_id	First Party
auth.appengage.sinch.com	AUTH_SESSION_ID , KEYCLOAK_3P_COOKIE , KEYCLOAK_3P_COOKIE_SAMESITE , KC_RESTART , AUTH_SESSION_ID_LEGACY	First Party
www.recaptcha.net	_GRECAPTCHA	Third Party
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sinch-np.paperform.co	XSRF-TOKEN, laravel_session	Third Party
vimeo.com	__cf_bm, vuid	Third Party
sinch-ca-sc.paperform.co	XSRF-TOKEN, laravel_session	Third Party
box.com	site_preference	Third Party
app.box.com	bv	Third Party
sinch-tfn.paperform.co	XSRF-TOKEN	Third Party
cision.com	cf_clearance	Third Party

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Cookie Subgroup	Cookies	Cookies used
investors.sinch.com	visitor_id	First Party
community.sinch.com	VISITOR_BEACON , LithiumVisitor	First Party
sinch.com	_uetsid , ajs_user_id , _gcl_aw , ajs_group_id , AMCV_ , __utmzzses , _fbp , _gcl_au , AMCVS_	First Party
go.latam.sinch.com	visitor_id##### , pardot	First Party
linkedin.com	li_gc, bcookie, lidc, AnalyticsSyncHistory, UserMatchHistory, li_sugr	Third Party
pi.pardot.com	lpv151751, pardot	Third Party
hsforms.com	_cfuvid	Third Party
google.com	CONSENT	Third Party
sinch.in	_gclxxxx, _gcl_au	Third Party
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bing.com	MUID, MSPTC	Third Party
www.facebook.com		Third Party
hello.learn.mailgun.com	pardot	Third Party
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hubspot.com	__cf_bm, _cfuvid	Third Party
doubleclick.net	test_cookie, IDE	Third Party
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