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CONVERSATION API

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Services. Conversation API is an omnichannel REST messaging API that enables Customer to send messages over different messaging channels. Conversation API alone does not provide Customer with access to any underlying messaging or social channel, each of which must be contracted for separately.

Required for Certain Channels. Although Conversation API is the preferred API entry for all Sinch messaging channels, it is mandatory for RCS for Business, WhatsApp for Business and other social channels (Facebook Messenger, Instagram, Telegram, Line, WeChat, KakaoTalk, Viber Business Messages and Viber Bot).

Data Retention. Sinch’s standard retention period for conversation data is 7 days. Customer can change data retention periods in the Sinch Dashboard, and such changes will be implemented automatically and with immediate effect. Sinch will not be responsible or liable for retention periods selected by Customer.

Data Localisation. Services provisioned through Conversation API may be hosted in various locations. During implementation, Customer will configure its hosting location(s) through either the Sinch Dashboard or its Sinch account manager at service setup. If Customer wishes to change the hosting location after setup, Customer must contact Sinch. Changes to the hosting location after setup may incur additional fees.