Engage Product Updates
NetSuite AI assistant: Let AI handle the follow-up
You can now let AI read incoming SMS replies, suggest the right action, and carry it out once you approve, without leaving NetSuite.
What’s new with the NetSuite AI assistant
1. AI reads the message and suggests an action
When a customer replies via SMS, the AI assistant reads the message and surfaces a relevant action, rescheduling an appointment or creating a support ticket, based on what they’re asking for.
2. You review, edit, and approve
Before anything happens, you stay in control. Review the suggested action, make any edits, and confirm.
3. The AI carries it out
Once approved, the assistant completes the task inside NetSuite. No extra steps, no switching between records.
Ready to get started?
The NetSuite AI assistant is now available for all Sinch Engage NetSuite users.
- Find step-by-step guidance in our support docs.
- Not a Sinch Engage customer yet? Talk to our team.
