Sinch is named a Leader in the 2025 Gartner® Magic Quadrant™ for Communications Platforms as a Service (CPaaS)

For the third year in a row, we’re honored to announce that Sinch has been named a Leader in the Gartner® Magic Quadrant™ for CPaaS. We see this as an important recognition, both for Sinch and for our customers and partners. Curious to know what this means for you? Read on.

Gartner has named Sinch a Leader in the 2025 Magic Quadrant™ for CPaaS based on our Ability to Execute and Completeness of Vision.

Being named a Leader in this year’s Magic Quadrant™ reinforces our mission: pioneering how the world communicates. Sinch orchestrates intelligent customer experiences that keep customers engaged, informed, safe, and happy from traditional channels like SMS, email, and voice to advanced channels like RCS and WhatsApp.

We’re building the critical global infrastructure that seamlessly connects businesses with their customers, combining proven reliability, comprehensive channel coverage, and the deep integrations that make sophisticated communications simple.

Over the past year, we’ve delivered breakthrough innovations that strengthen our leadership position:

• Launched Sinch AI with intentional intelligence for generative writing, sentiment detection, and fraud filtering
• Enhanced Sinch Engage, our AI creation and orchestration platform for no-code multichannel messaging
• Delivered over 1 billion RCS messages globally with simplified provisioning
• Expanded platform integrations with Salesforce, Adobe, SAP, HubSpot and 500+ other platforms
• Added voice innovations including Elastic SIP Trunking and emergency notification capabilities

To us, this recognition validates our approach: while others force businesses to choose between stability and innovation, or between global scale and local support, we deliver it all through a unified platform backed by 500+ integrations.

We see the Gartner Magic Quadrant for CPaaS is a trusted industry resource that helps businesses assess which vendors are best equipped to support their communication needs — now and in the future. It provides guidance and direction and recognizes each vendor in one of four categories: Leaders, Challengers, Visionaries, or Niche Players.

CPaaS vendors play a crucial role helping businesses like yours create engaging customer experiences, simplify your communications infrastructure, connect with customers securely, and enhance your customer support. The Magic Quadrant is designed to help you and other decision-makers identify the providers most capable of supporting these initiatives.

We feel that the report offers insights into the capabilities and limitations of each vendor and helps you match your requirements to the platform that will grow with your needs. If you’re evaluating CPaaS options, this is an excellent place to start.

At Sinch, we help organizations grow by transforming and simplifying customer communications. Whether you need to drive sales through personalized marketing campaigns, streamline operations with timely customer updates, protect customers with secure verification, or build loyalty through exceptional customer service, we make it possible at global scale.

In a world where your customers expect intelligent, conversational experiences across every channel, Sinch eliminates the complexity. We bring together the channels your customers prefer, the intelligence to make every interaction meaningful, and the reliability businesses demand.

From flexible APIs for your development teams to ready-made applications for business users, we help you keep customers engaged, informed, safe, and happy.

Download the full report to see why Sinch is a Leader in the 2025 Gartner Magic Quadrant for CPaaS, or reach out to take your customer communications to the next level.

Source: Gartner, Magic Quadrant for Communication Platforms as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar, Brian Doherty, 24 June 2025

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Author: Glafira Bunja Glafira is a Sr. Product Marketing Manager with 10 years in the tech space, specializing in market strategy and go-to-market programs. A lifelong learner and adventurer with a passion for growth.