Report scams/fraud

No one likes to receive harassing, abusive or fraudulent calls.

The definition of the word BRIDGE is “something that joins or connects” and that’s a pretty good description of what Sinch Voice does. Primarily, we provide interconnection services, or a “telecommunications bridge,” so phone calls can travel from one service provider’s network to another service provider’s network.

BEFORE you fill out the form below, please take note:

1. Any report where the web name, email address, or subject line contains vulgar or obscene language WILL NOT be processed and will be closed without investigation. We hate scam calls as much as you do (we get them too), but please keep it civil.
2. Any report that does not contain the calling number, a valid called number and the date and time of the call(s) cannot be investigated and in most cases WILL NOT be processed. Exceptions will be made on a case-by-case basis.
3. Sinch Voice is primarily a wholesale provider of telecommunications interconnection services. We do not make calls to consumers and are prohibited by law from knowing the identity of our customer’s end users. All reports submitted via this form must be forwarded to our wholesale customer for investigation and resolution.
4. Due to federal Customer Proprietary Network Information regulations, Sinch Voice CANNOT provide any information about our customers unless we have consent from our customer to do so.
5. Sinch Voice will promptly forward your report to our customer. In most cases, we will provide a response via email ONLY in the following cases (please note if you don’t provide a valid email address you cannot be contacted):
   1. The number reported is not with Sinch Voice;
   2. The number is inactive and has likely been spoofed; or
   3. We have been granted consent from our wholesale customer to disclose their  information so you can contact them directly for assistance.
6. All reports sent to any individual employee or dedicated department email address, including in particular LEArequests@sinch.com will be closed without investigation.
7. This form should be used to report scam calls or fraudulent calls and texts only. We cannot process reports where, for example, the call is simply unwanted (such as an unwanted message from someone with whom you had a previous personal relationship), is a single random hangup call (misdialed numbers can and do happen), or an unwanted but not illegal political communication (these are not prohibited if the message is sent in compliance with federal regulations). Do not report such non-actionable/one-time only occurrences to us. Rather, please consider blocking the number or contacting your own service provider for assistance in doing so. Please only report matters that are persistent problems and which cannot be addressed by such blocking arrangements.
8. If you need additional information about spoofing or stopping unwanted calls, the Federal Trade Commission and Federal Communications Commission have both posted information and tips on their websites to help consumers including information about call blockers, the national Do Not Call Registry and how to report numbers associated with scam calls.

How to protect yourself from scammers

PLEASE READ! If you are receiving persistent fraudulent, abusive or threatening calls or texts and you are concerned for your safety we strongly urge you to contact your local law enforcement agency.

• Don’t talk to scammers. Do not engage a scammer in any way. If you suspect a call is fraudulent, don’t say anything and hang up immediately.
• Unknown numbers. When in doubt, do not answer a phone call or text message from an unknown number.
• Personal/financial information. Never give out sensitive personal or financial information over the phone unless it is to a known and trusted entity. Doctor’s offices, banks and other service providers do not call to ask for your account information.
• Sextortion. Be cautious when sharing intimate photographs. Scammers will solicit these photos or otherwise obtain them and then threaten to make them public unless you pay to have them destroyed.
• Children and teenagers. Talk to children and teenagers about the dangers related to the use of their phone or social media accounts. Child predators and “sextortion” scammers will commonly use text messages and social media to lure children or solicit sensitive photographs or videos.
• Elder abuse. The elderly are often the preferred targets of scammers. Pay close attention to what’s going on with older parents, grandparents or aunts, uncles and friends. Try to inform them about scams and scammers and intervene immediately if you believe they might be the victim of a scam.
• Random communications. Do not respond to pop-up messages or text messages asking for your bank or financial institution information. This also applies to random, unsolicited alerts, emails or text messages seeking access to your computer to “fix” a problem or which include an unexpected invoice for something you didn’t purchase.
• Romance scams. Do not send money to someone you do not know or cannot verify. Be especially cautious sending large sums of money to people you meet through online dating sites.
• Device security. Update your social media settings, smartphone settings and passwords often. Do not use simple passwords.
• Robo-calls. To decrease the number of telemarketing calls you receive, make sure to add your residential and cell phone numbers to the National Do Not Call Registry, which was established to assist consumers stop unwanted marketing calls and requires telemarketing companies to abide by the Do Not Call Rules.
• Published business numbers. Please note, generally business numbers are not covered under the Do Not Call Registry.
• IRS, SSA and utility company scams. If you receive a call from someone claiming to be from the IRS, Social Security Administration or a utility company who instructs you to make a payment, hang up immediately. If you are concerned that you might owe money to one of these agencies, contact them directly using the number provided on a verified bill or direct communication from the agency.
• Caller ID spoofing. Be aware that scammers can fake caller ID names. See the most recent FTC Scam Alerts.
• Sweepstakes. Do not ever pay to collect a prize relating to a sweepstakes or promotion. Requiring a payment to collect a prize is a violation of federal law.
• Callback numbers. If you receive a message containing a callback number, verify the number against a known source such as the back of your bank card before returning the call.
• Call blockers. Research solutions for call blockers for your mobile phone, which will notify you of a potential spam call.