E911 COMPLIANCE MADE EASY

Dynamic location routing for Microsoft Teams and E911

Dynamic location routing makes it easy to detect an employee’s real-time location during a 911 call and connect them to the right emergency responders. Built for Microsoft Teams, it helps you stay compliant and protect your workforce.

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Join over 190,000 businesses, including 8 of the 10 largest tech companies in the world

KEEP YOUR EMPLOYEES SAFE

One solution to keep people safe and make compliance effortless

Sinch’s dynamic location routing for Microsoft Teams takes the complexity out of E911. It combines real-time location detection, Microsoft-certified voice, and automated compliance tools in a single, trusted platform.

Protect your people

Accurate, real-time location data ensures every 911 call reaches the right responder—whether employees are at home, in the office, or on the road.

Simplify compliance

Built-in notifications help you meet Kari’s Law and RAY BAUM’S Act, so you can avoid fines, audits, and legal liability.

Streamline operations

Manage voice, numbers, and E911 from one portal and vendor, cutting down on IT headaches and boosting reliability.

PROTECT YOUR PEOPLE

Life-saving accuracy, wherever employees work

Sinch captures and transmits a caller’s dispatchable location the moment 911 is dialed, so responders get there faster—even for nomadic Teams users across offices, homes, and campuses.

  • Real-time location detection for all devices

  • Automatic PSAP routing based on location accuracy

  • Enterprise-grade, geo-redundant network

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SIMPLIFY COMPLIANCE

Effortlessly meet Kari’s Law & RAY BAUM’S Act

Sinch integrates compliance into every call. Dynamic location, security desk alerts, and detailed call records help you meet federal mandates so you can focus on your business.

  • Automatic security notifications on every 911 call

  • Dispatchable location for fixed and mobile endpoints

  • Continuous updates to meet future regulations

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STREAMLINE OPERATIONS

Consolidate voice and E911 with one Microsoft-certified partner

Paired with Sinch phone numbers and voice services, you get your voice and 911 services from the same vendor, removing complexities and the need for a multi-vendor solution.

  • Unified management portal and open API

  • One bill, SLA, and point of contact

  • Certified Microsoft Teams integration

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WHO IT’S FOR

Trusted by the most demanding environments

Microsoft Teams phone deployments

Organizations moving to Teams need a certified E911 partner for safe, reliable voice service and compliance.

Hybrid and remote workforce

Support employees working from offices, homes, or co-working spaces with precise location detection and compliant 911 call routing.

University and school campuses

Provide campus-wide E911 coverage and send instant 911 notifications to campus security for faster, more accurate responses.

Large enterprise and contact centers

Easily manage thousands of users and complex dial plans wherever your people are, while keeping E911 service uniform and reliable.

HELPFUL FEATURES

What sets Sinch dynamic location routing apart

Microsoft Teams certified

Officially certified for Teams Direct Routing for reliable performance and integration.

Dynamic location management

Automatically detects and delivers a caller’s dispatchable location someone calls 911—no manual updates required.

Nationwide, geo-redundant network

An enterprise-grade platform engineered for failover protection.

Unified portal and API

Manage numbers, routing policies, and compliance settings through an intuitive interface or API.

Notification alerts

Keep security teams in the loop when 911 is called, fulfilling Kari’s Law requirements.

Intelligent PSAP routing

Smart call routing to the correct local PSAP based on location accuracy and confidence scores.

Single-vendor solution

Bring together voice, numbers, and E911 in just a few steps, eliminating vendor sprawl and simplifying support.

Bundled voice and numbers

Combine dynamic E911 with Sinch phone numbers and Direct Routing for a complete communications stack.

Frequently asked questions about dynamic location routing

Dynamic location routing automatically detects a caller’s real-time location during a 911 call and routes it to the right emergency responders, to help ensure a fast response.

It pinpoints the precise location of remote or mobile employees during a 911 call, delivering accurate routing and compliance with federal laws.

Yes, Sinch dynamic location routing is officially certified for Microsoft Teams Direct Routing, delivering reliable integration and compliance.

We support Microsoft Teams, IP-PBX, UCaaS, and contact center platforms—and we’re one of only three providers certified for Teams Direct Routing.

The system captures their real-time location and routes the call through Sinch’s geo-redundant E911 platform to the correct PSAP.

Yes. It is a key part of Sinch E911 for Voice and is often bundled with Direct Routing for Microsoft Teams and phone numbers for a complete solution.

Talk to an expert about dynamic location routing for Microsoft Teams

See how Sinch helps you stay compliant with Kari’s Law and RAY BAUM’S Act while protecting employees through real-time, location-based 911 routing and secure call handling.