Webinar

What’s in the cards for customer communications?

The future of customer communications isn’t just about adding more channels or automating faster. It’s about designing systems that can scale conversations, build trust, and stay connected end-to-end. Our panel of experts discuss what that means for businesses.

Sinch Predictions 2026: What's in the cards for customer communications? (Webinar)

Turning 2026 predictions into real-world decisions

In this forward-looking webinar, Sophie Cheng (Sinch), Stefano Nicoletti (Mobile Ecosystem Forum), and Vandita Arora (HubSpot) unpack the trends reshaping how brands will engage customers in 2026.

  • Why unified customer data is essential to delivering reliable, trusted interactions

  • How trust has become the top priority for creating meaningful customer engagement

  • Why frictionless customer experiences are critical to long-term loyalty and effective communication

  • The role of strong guardrails and contextual intelligence in AI-powered customer communications

  • How regionalizing global communication strategies ensures the right message reaches the right customer, at the right time, through the right channel

Discover how AI-powered conversations, trusted identity, and smarter orchestration across SMS, RCS, and WhatsApp are shaping engagement strategies – and what businesses can do now to prepare for the year ahead.

“If customers can’t trust it’s you, they simply won’t engage.”
Photo of Sophie Cheng
Sophie Cheng SVP of Product Marketing, Sinch

Related webinars

Webinars