Two-way text chats
Have real conversations that boost loyalty and get results with interactive text messaging.
Trusted by over 150,000 brands worldwide
Secure chats
Build trust and loyalty through secure 1:1 conversations. Text chat lets you provide personalized communication at scale while keeping sensitive information safe.
Resolve issues faster with contextual chat history.
Ensure privacy with end-to-end encryption.
Close more leads with real-time communication.
Faster response time
Text chats bridge the gap between traditional messaging and real customer engagement. Manage two-way SMS conversations, respond in real time, and keep every message in one place.
Real-time support to troubleshoot problems.
Fewer phone calls and more efficient work time for your team.
One centralized inbox for your team.
Higher response and resolution rates with your text efforts.
Scalable chats
Handle more chats without increasing headcount. Efficiently manage inbound responses to bulk campaigns with team management in the unified inbox.
Automate up to 80% of common inquiries with templated responses.
Smoothly hand off complex issues to live agents.
Deal with responses promptly and at scale.
Without SMS functionality, there would have been an untapped audience within our base both from a value perspective and from a support perspective. It wouldn’t be possible to engage with those customers in any way, shape, or form without the service that [Sinch] provides.
Use cases
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Text messaging with Sinch Engage is simple. Try messaging free for 14 days. No credit card required.
Enterprise chat
Why Sinch Engage
You’re looking for simple, effective ways to improve customer interactions. Sinch Engage offers powerful text chat solutions to elevate your communication game.
Integrate messaging with your entire tech stack, with over 85 integrations across major email tools and business software.
Migrate to RCS securely with RCS verification for branded communication.
Get 24/7 dedicated assistance from our knowledgeable support team.
We trust Sinch to handle our messaging needs, including high deliverability, smooth implementation, support, and data security.
FAQs
Text or SMS chat is a business messaging feature that enables two-way texting between companies and their customers. Unlike bulk SMS or one-time alerts, SMS chat supports conversational messaging, making it ideal for customer support, appointment scheduling, and service updates.
SMS messaging works by using a virtual phone number or short code that customers can text. Businesses receive and reply to these messages through a messaging platform or inbox, allowing teams to manage multiple conversations at once and provide real-time responses.
SMS chat offers fast response times, high open rates, and improved customer satisfaction. It reduces phone call volume, supports asynchronous communication, and helps teams resolve issues quickly, especially in industries like healthcare, retail, logistics, and professional services.
Yes. Many SMS chat platforms include automation tools like chatbots, auto-replies, and message routing. These features help businesses respond instantly to FAQs or route complex inquiries to a live agent, improving efficiency without sacrificing service quality.
Most reputable SMS chat platforms are built with enterprise-grade security and comply with regulations like GDPR, TCPA and CCPA. Features like message encryption, user authentication, and access controls ensure data privacy and protection.
Text chat uses text messaging to connect with every contact via mobile phones, while live chat typically takes place on websites or apps. Text chat is more portable, has higher engagement rates, and doesn’t require users to stay on a webpage to continue the conversation.
Yes. Most SMS chat tools integrate with popular CRMs and helpdesk software, allowing businesses to track customer history, assign messages to teams, and sync communication data across platforms. Sinch Engage offers over 85 integrations with commonly used CRM and ERP tools.
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