CHATLAYER

Authentic Conversations Start Here

Engage and connect with your customers 24/7 across multiple channels with smart chatbots & voice bots.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

Main features

Easy to Start- No Coding

Our chatbots don’t require any coding skills to set up. You can start building your bot instantly with our easy-to-use templates, that are tailored to your industry and fit your exact needs. 
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Multilingual – Best in class NLP

Chatlayer’s Natural Language Processing (NLP) allows your bot to understand and communicate with your customers in more than 100 languages across any channel. 
NLP Benchmark

Multichannel

Enable conversations with your customers everywhere by placing your bot in your favorite and most used channels, through text or voice! 
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End-to-end integrations

Chatlayer SaaS platform easily integrates with all major CRM, ticketing systems, knowledge base and contact center solutions through our API. 
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Smart Analytics

Chatlayer provides analytics directly on the platform. Individual bot messages can be fully analysed and Chatlayer’s dashboard features allow administrators to inspect the overall health of a particular bot. 
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ChatGPT

Make your chatbot next-generation! Possibilities are endless, and now with the GPT-3 integration on Chatlayer you are able to empower your bots with even more personalised responses to your users. 
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“The team supported us all the way, from campaign brief to concept creation and
implementation. Within a few weeks, we were ready to roll.”

Clémence Rosier

CRM Project Manager at Intermarché

Read the customer story
“Our new colleague *Charlie* is doing really well. Because of its quick reaction to simple questions, we can focus on the real work.”

Ilke Schiltz

Customer Support Agent

Read the customer story
“Since using chatbots from Chatlayer, we’ve seen an increase in NPS and 30% of all our interventions are now booked through our Chatbot.”

Louis Vanhove

CEO / Co-founder

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“We fully automated our FNOL (First Notification of Loss) process using Chatlayer. We reached to save more than 500 hours per month and handle more than 27000 claims per year in a fully automatic way.”

Giani-Luigi Driesen

Application Owner Chatbots

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“With Chatlayer, our customer satisfaction increased and we reached to fully automate ticket rose significantly to 94.5%. We were also able to integrate the Chatlayer platform easily with our existing CRM platform.”

Mariana Leite

Head of Commercial

Read the customer story

Scale your conversations and boost your customer experience with AI

Automate customer care

Automate up to 90% of interactions and offer an effective customer support at scale.

Drive conversations

Create real and meaningful conversations with your customers and engage with them anytime. 

Keep it personalized

Create a unique 1:1 experience with your clients and prospects.
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Best Starting Kit

The Conversational AI Playbook

Insights in successful Conversational AI omni-channel bots from diverse industries – all-in-one!

  • The relevance on Conversational AI
  • 5 Quick benefits of using smart AI Chatbots
  • Possibilities of Conversational AI via all relevant channel without more effort
  • Conversational AI in Action: several success stories from different industries with KPIs and ROI
Get the guide
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Join our Partner’s program

Let’s team up!

Get the most out of our tools thanks to our network of trusted partners.

Together, we deliver valuable end-to-end business solutions and unlock the full potential of chat & voice bots. 

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Become a partner
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Sinch Engage

Every relationship starts with a conversation

Make a quick start into the world of conversational messaging. Start with an easy-to-use software-as-a-service solution. Leverage the bundle of most relevant instant messaging apps led by WhatsApp for marketing and support in ONE platform.  

Try for free
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Got questions? We’ve got answers!

Conversational AI enables communication between computers and humans. By using technologies like natural language processing (NLP) and machine learning. Voice and chatbots can interpret human speech and text, determine the appropriate response, and respond in a way that’s natural and easily understandable to humans. 

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Conversation design is a combination of technology, psychology, and language that takes into consideration both human and AI limitations and possibilities to create the best user experience possible. Conversation design focuses on teaching virtual assistants to interact with humans in a more natural way and have real conversations together.

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Our platform is very user friendly. When you log in to the platform, you’ll find best-practice templates to guide you. You can use these or adapt them as you like but if you want to know how to set up your first chatbot in minutes, read the article below.

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More insights from Sinch

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Raise your voice

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Sinch + Chatlayer.ai: Delivering on today’s customer engagement definition

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What are you waiting for?

Book a demo and chat with our experts to start implementing your first bot!

Sinch makes it easy!

Build meaningful connections with your customers

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