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Sinch Recognized as a Leading RCS Vendor in ROCCO’s 2024 Market Impact Report

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Recognition from Mobile Operators Across 64 Countries Reinforces Sinch’s Innovation and Global Leadership in Advanced Messaging

STOCKHOLM, Sweden – May 21, 2025 – Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, today announced it has received an award as a Tier 1 vendor in the ROCCO Rich Communication Services (RCS) Messaging Market Impact Report 2024 – a recognition based on direct feedback from mobile operators across 64 countries.

ROCCO, independent research, and strategic consulting firm focused on the mobile operator and messaging industry, that ranks leading vendors annually across more than 30 key performance indicators (KPIs), including reliability, technical innovation, customer support, quality of service, and vendor responsiveness. The report is based on insights from 92 mobile operators worldwide and reflects the critical role RCS is playing, as operators are navigating the shift from traditional messaging channels like SMS to RCS and what mobile operators can expect from partners to drive the messaging transformation forward.

“Sinch is delighted to be recognized as a Tier 1 RCS vendor by ROCCO and the global mobile operator community,” said Francois Boshoff, Vice President, and Head of Product Management at Sinch. “We’re proud to support mobile operators at every stage, from sending their own RCS customer messages to launching, operating, securing and monetizing RCS for Business with our RCS Business Enablement Service. Sinch’s RCS solutions – including applications, APIs, and platform integrations, as well as our RCS Business Enablement service for mobile operators to successfully launch RCS for Business provides all the tools and infrastructure to drive RCS adoption and revenue growth for all businesses.”

Sinch’s support for operators extends beyond service enablement. Mobile operators are increasingly using Sinch to power their own digital customer engagement strategies – leveraging RCS for branded, safe, and engaging communications that builds stronger relationships with subscribers.

“RCS is evolving into a critical channel for mobile operators and brands looking to create richer, more secure customer interactions,” said Antonio Rodríguez, Chief Research Officer at ROCCO. “Mobile Operators consistently cited Sinch for its technical strength, proactive support, and deep understanding of what it takes to make RCS work at scale. Sinch continues to stand out as a trusted partner in this next chapter of messaging.”

The ROCCO impact report also features vendor interviews and market analysis on the future of RCS in a mobile-first digital economy. Sinch was acknowledged for helping operators scale and monetize RCS with a focus on trusted delivery, flexible enterprise integration, and measurable engagement.

As a long-time advocate and early leader in RCS, Sinch delivers scalable, secure infrastructure that mobile operators and enterprises trust to power the next generation of customer communications. Our robust platform enables smarter, more engaging conversations through rich media, suggested replies, carousels, secure vendor verification, and AI-powered automation, bringing seamless, app-like experiences directly into the messaging thread. With direct operator connections and a presence in over 60 countries, Sinch is uniquely positioned to help mobile operators evolve their messaging strategies and confidently embrace emerging channels like RCS. Lean more at Sinch.com.

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About Sinch

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at sinch.com.

Recent awards/recognition:

  • Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year
  • Sinch named 2023, 2024 Adobe Digital Experience ISV Resell Partner of the Year
  • Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe
  • Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024
  • Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024
  • Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information please contact: 

Janet Lennon, Director of Global PR & Communications

janet.lennon@sinch.com | 1.206.914.6175