Microsoft Dynamics 365

Send personalized and automated SMS—right from Microsoft Dynamics. Boost engagement and conversion with an easy, secure SMS integration for marketing, sales, and support.
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Microsoft Dynamics text message integration

Transform your Microsoft Dynamics experience with our seamless SMS integration that helps you engage customers, save time, and stay organized.

With this Microsoft Dynamics SMS integration by Sinch Engage (formerly MessageMedia), you can easily send personalized SMS communications and automate key touchpoints throughout the customer journey—like lead follow-up, automated notifications, SMS promo campaigns, and customer support updates.

Key benefits of this integration: 

  • Set up in minutes and engage customers in real-time without leaving Dynamics
  • Create automated, time-based SMS workflows to keep leads engaged
  • Easily track all communications in your Entity’s Timeline
  • Reach a wide audience with bulk SMS using personalized templates

Send and receive SMS directly from Microsoft Dynamics, easily tracked in your entity’s timeline

Reach your targeted audience by sending bulk SMS campaigns to marketing lists

Be consistent and efficient with SMS personalized templates

Add automated SMS to workflows to send timely notifications like billing and payment reminders

Microsoft Dynamics text messaging use cases

How companies use Microsoft Dynamics SMS with Sinch Engage

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Sales Acceleration

Follow up with leads via SMS and provide links to your website or calendar to keep conversations moving forward and accelerate your sales cycle.
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Customer Support

Reduce call waiting times by enabling two-way conversational messaging between customers and your support team.
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Delivery Tracking

Keep customers informed, reduce lost packages, and ensure successful deliveries with automated SMS tracking notifications.

Why Sinch Engage

The best Microsoft Dynamics SMS integration for growing teams

Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.
Bring real-time and automated SMS into Microsoft Dynamics with Sinch Engage. Get started easily—no code required.
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How to use the integration

Set up Microsoft Dynamics text messaging in minutes

Our simple, no-code setup gets you up and running with Microsoft Dynamics SMS fast—with full compliance and optimal delivery rates from day one.

Install the Sinch Engage app from the Microsoft Dynamics marketplace and authenticate your accounts with one-click integration.

Choose from local, toll-free, or short code numbers. We handle carrier registration and verification, with 24/7 support.

Create automated SMS & MMS workflows in Microsoft Dynamics, with pre-built templates for common use cases.

Test your setup with a small segment, then scale to your full audience with confidence in delivery and compliance.

FAQs

Common questions about Microsoft Dynamics text messaging

Our Microsoft Dynamics SMS integration connects your CRM data directly to SMS and RCS messaging channels—allowing you to send personalized, timely communications right from your Dynamics 365 environment. Use it for marketing campaigns, customer updates, appointment reminders, and more.

Yes. Our integration supports workflow automation so you can send texts based on triggers such as: new lead creation, case updates, appointment confirmations, renewal reminders, and marketing campaign launches. 

You can create multi-step journeys that combine SMS with email and other channels.

Multimedia Messages (MMS) is coming soon, with additional capabilities on the roadmap. Currently, this integration does support RCS basic. RCS is a secure, branded, and interactive way have powerful conversations with your customers.

You can dynamically insert CRM fields into your messages, such as: First name, Account or company name, Appointment date/time, Case ID or order number.

Personalized messages get higher response rates and improve customer satisfaction.

In addition to Microsoft Dynamics, Sinch Engage has powerful, easy-to-use integrations with your favorite CRM, ERP, and Ecommerce platforms like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, and more. Explore our integrations here.

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