Microsoft Dynamics text message integration
Transform your Microsoft Dynamics experience with our seamless SMS integration that helps you engage customers, save time, and stay organized.
With this Microsoft Dynamics SMS integration by Sinch Engage (formerly MessageMedia), you can easily send personalized SMS communications and automate key touchpoints throughout the customer journey—like lead follow-up, automated notifications, SMS promo campaigns, and customer support updates.
Key benefits of this integration:
- Set up in minutes and engage customers in real-time without leaving Dynamics
- Create automated, time-based SMS workflows to keep leads engaged
- Easily track all communications in your Entity’s Timeline
- Reach a wide audience with bulk SMS using personalized templates
Send and receive SMS directly from Microsoft Dynamics, easily tracked in your entity’s timeline
Reach your targeted audience by sending bulk SMS campaigns to marketing lists
Be consistent and efficient with SMS personalized templates
Add automated SMS to workflows to send timely notifications like billing and payment reminders
Microsoft Dynamics text messaging use cases
How companies use Microsoft Dynamics SMS with Sinch Engage
Sales Acceleration
Customer Support
Delivery Tracking
Why Sinch Engage
The best Microsoft Dynamics SMS integration for growing teams
Easy setup
Excellent customer support
Unmatched deliverability
Secure & Compliant
How to use the integration
Set up Microsoft Dynamics text messaging in minutes
Our simple, no-code setup gets you up and running with Microsoft Dynamics SMS fast—with full compliance and optimal delivery rates from day one.
FAQs
Common questions about Microsoft Dynamics text messaging
Our Microsoft Dynamics SMS integration connects your CRM data directly to SMS, MMS, RCS, and WhatsApp messaging channels—allowing you to send personalized, timely communications right from your Dynamics 365 environment. Use it for marketing campaigns, customer updates, appointment reminders, and more.
Yes. Our integration supports workflow automation so you can send texts based on triggers such as: new lead creation, case updates, appointment confirmations, renewal reminders, and marketing campaign launches.
You can create multi-step journeys that combine SMS with email and other channels.
Yes, in supported regions you can send images, PDFs, GIFs, or promotional graphics via MMS. This is ideal for sending visual product updates, event flyers, or branded announcements.
You can dynamically insert CRM fields into your messages, such as: First name, Account or company name, Appointment date/time, Case ID or order number.
Personalized messages get higher response rates and improve customer satisfaction.
In addition to Microsoft Dynamics, Sinch Engage has powerful, easy-to-use integrations with your favorite CRM, ERP, and Ecommerce platforms like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, and more. Explore our integrations here.
