SINCH ENGAGE RCS
Stay at the forefront of customer messaging with RCS: a secure, branded, and highly interactive version of SMS that delivers better results. We’re leading the way.
Be ready to send RCS from the platforms you already use through our integrations
RCS combines the unbeatable reach and reliability of SMS with a rich experience customers will love.
Security and Trust
In a world of scams and phishing attempts, verification matters. RCS’s built-in trust signals — like your name, logo, and verified sender badge — let customers know that it’s safe to respond.
Stand out in the inbox
Build brand recognition
Improve message response rates
RICH Engagement (coming soon)
Turn texting into an app-like experience right in your customer’s native inbox on Android or iOS. RCS business messaging will soon support features like:
High-resolution media like images, maps, and video
Content carousels for showcasing multiple offerings
Suggested replies for faster two-way chats
Call-to-action buttons to boost conversions
Message insights
RCS has more enhanced analytics than SMS, giving you a fuller view of campaign performance. That leads to smarter decisions about your messaging strategy.
See when customers receive and open your messages
Understand how customers interacted with specific media
Track total messages opened and delivered
SMS (Short Message Service) is the most popular form of messaging globally, largely because it’s easy to use and works on almost all phones. It’s reliable and widely accessible.
MMS (Multimedia Messaging Service) allows sending larger messages with attachments like photos, videos, and audio.
RCS is the next step up—it allows your texts to be brandable, and supports high-quality images, group chats, read receipts, and more interactive features, similar to modern messaging apps like WhatsApp—but without the need to download anything.
There’s no big switch required—if your messaging platform supports RCS, it can automatically send RCS messages when a customer’s phone supports it, and fall back to SMS if not.
No problem. The message will simply be sent as a regular SMS or MMS, so your customer will still get it—it just won’t have the extra RCS features.