Sinch Engage Toll-free texting
Send high-volume messages, boost deliverability, and stay compliant. We give you fast provisioning, global reach, and 24/7 human support.
Top brands rely on Sinch to reach their customers
Toll-free texting allows your business to send and receive SMS and MMS using a toll-free number. You know, the ones that start with a toll-free area code like 800, 888, 877, 866, 855, 844, and 833.
In the past, toll-free numbers were primarily used for voice calls. But now, they support texting capabilities—making them a great channel for marketing, sales, and customer support conversations.
Toll-free vs. other number types
A toll-free texting number is the fastest to set up, low cost, and can handle a high volume per day—great for customer support, mass marketing campaigns, and bulk notifications. See more about how the number types differ.
| Toll-free | 10DLC Local number | Dedicated short code | |
|---|---|---|---|
| Format | 10 digits | 10 digits | 5-6 digits |
| Speed | Faster | Fast | Fastest |
| Throughput | Medium | High | High |
| Best for | Customer support, large-scale notifications | 1-to-1 interactions, appointment reminders | High-volume marketing or alerts |
| Volume per day | Hundreds of thousands | Thousands | Millions |
| Reach | US, Canada, US territories, and the Caribbean | US, Puerto Rico, Canada | Within country of registration |
| Setup cost | Low | Low | High |
| Provisioning time | 1-5 business days | 1-5 business days | 8-12 weeks |
We’ve been helping businesses of all sizes better connect with their customers for over 20 years. Top brands in retail, health & fitness, beauty, education, and more trust us for:
Easy setup, with multiple ways to send
Fastest phone number registration
Full compliance & data security
Global reach and 99.9% uptime
FAQs
It’s usually quick! We can typically get you set up with a new toll-free number within a few days—the fastest turnaround time among phone number providers. In some cases, it may take a bit longer depending on your use case or messaging volume—but we’ll keep you in the loop every step of the way.
One TFN is included with every pricing plan. You can add additional numbers at any time within your account. Pricing for additional numbers starts as low as $25/month and may further vary based on your region, messaging volume, and campaign type. We’ll guide you through what to expect and help you find a plan that fits your goals and budget. Talk to one of our experts for more information.
Absolutely. If you already have a toll-free number, we can help you enable it for text messaging with Sinch Engage —no need to start from scratch. Talk to one of our experts for more information.
Toll-free numbers are great for sending SMS and MMS messages in the U.S. and Canada. Whether you’re sending alerts, reminders, support updates, or promotions, toll-free is a great number option.
