Customer Updates

Efficient operations start with reliable customer updates

From order confirmations to service alerts, Sinch ensures messages get through—reducing friction, cost, and wasted effort.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

You count on automated notifications to reduce friction but they’re creating more work instead. What’s broken?

Messages fail when you need them most

Carriers block your texts, customers mute your push alerts, and your most important emails end up in spam—creating frustration and lost efficiency.

Compliance risks never stop growing

You’re expected to keep up with TCPA, GDPR, CCPA, and more. One slip in managing opt-ins and opt-outs could mean fines and reputational damage.


Your systems aren’t working together

Without integrations between your CRM, automation tools, and messaging channels, your updates aren’t personalized, timely, or relevant.


Here’s how Sinch can help

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Reach

Your messages get delivered—backed by enterprise-grade reliability, fallback routing, and SLAs with 99.95% uptime.

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Deliver

From SMS and email to WhatsApp and RCS, Sinch covers every channel your customers use—with detailed reporting to help you optimize operations.
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Scale

Send a few thousand messages or hundreds of millions. With Sinch, you can scale delivery up or down without worrying about performance.
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Comply

Stay compliant with major global and regional standards like the Australian SPAM Act, PDPA, and PIPL—without adding manual overhead.

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Secure

Protect your business with end-to-end encryption, ISO 27001–certified security, 24/7 SOC monitoring, and AI-powered fraud and spam prevention.
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Integrate

Connect Sinch directly to your ERP and marketing automation tools (like Salesforce, Adobe, and NetSuite) to keep customer updates seamless and personalized.
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Partner

Work with our experts to optimize delivery, avoid common pitfalls, and share best practices for ongoing success.

“Our applications are running on Sinch’s gateways. Voice traffic, SMS traffic, soon email — they all flow in and out through Sinch.”
Jayson Millson Co-founder and CEO, Your Voice Global Technologies
Read the customer story
How Your Voice powers custom contact center experiences
“By adding SMS, our clients are finding their response rates quicker, payments are being collected faster, and they’re not seeing as many suspended accounts.”
Jennifer McLean Vice President of Operations, Ivrnet
Read the customer story
How Ivrnet powers 20M+ critical updates a month with Sinch
“I can’t think of a time in five years that I’ve ever had an issue where something wasn’t sent because of Sinch’s email services. It just did what it was supposed to do.”
Casey Henry Chief Technology Officer, Sparktoro
Read the customer story
How SparkToro sends its most important emails
“It’s made a real difference in how we serve customers and in keeping our employees happy. This system has improved our efficiency and strengthened customer relationships. It’s a win-win for everyone.”
Jim Swane Senior Manager at Appliance Parts Company
Read the customer story
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Image for Your messages won’t just get sent—they’ll get seen

Your messages won’t just get sent—they’ll get seen

Keep your messages out of spam folders and in front of customers. Our enterprise-grade infrastructure, predictive routing, and built-in fallback logic help you increase engagement and improve ROI.

  • 99.95% uptime and guaranteed delivery backed by SLAs

  • Scale globally with email, SMS, RCS, plus the world’s leading messaging apps like WhatsApp

  • Deliverability tools like bounce classification and blocklist monitoring

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Run multichannel campaigns without the mess

Run coordinated, high-performing campaigns across SMS, RCS, email, WhatsApp, and more. AI features like automated copy creation and campaign reviews make it easy.

  • Easily integrate with platforms like Adobe, Salesforce, and HubSpot

  • Configure channel priority and fallback logic in just a few clicks

  • Run cross-channel campaigns with robust reporting

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Protect your brand while driving performance

Meet global compliance standards without slowing down your campaigns. Built-in privacy tools, opt-out logic, and sender authentication help you scale safely.

  • Certifications for HIPAA, GDPR, CCPA, and industry-specific standards

  • Opt-outs managed automatically with compliant language and logic

  • Built-in support for sender authentication and inbox eligibility across major email providers

Email SMS MMS RCS Whatsapp Facebook Messenger Instagram Viber Telegram Kakao Talk LINE WeChat Sinch Push notifications Email SMS MMS RCS Whatsapp Facebook Messenger Instagram Viber Telegram Kakao Talk LINE WeChat Sinch Push notifications

All the channels your customers expect

Simplify your stack, scale your reach, and deliver consistent experiences across the entire customer journey.

Make your next marketing campaign your most effective one yet

Related use cases

Use cases