Use restaurant texting to keep guests in the know for reservation messages, order notifications, promotions, and customer service. Send time-sensitive alerts as they happen to keep your restaurant running smoothly.
RESTAURANT TEXTING
Use restaurant texting to keep guests in the know for reservation messages, order notifications, promotions, and customer service. Send time-sensitive alerts as they happen to keep your restaurant running smoothly.
PERSONALIZATION AT SCALE
Send targeted campaigns based on guest preferences and behavior. Use message templates, an AI writing assistant, and scheduled sends to deliver the right message at the right time, without adding to your team’s workload.
COMPLIANCE AND SUPPORT
Respond to problems as they come up. Sinch Engage enables real-time, two-way conversations so you can quickly answer questions, resolve issues, and provide a human touch.
TRUSTED BY 40,000+ BUSINESSES
Over 40,000 businesses trust Sinch Engage to send more than 5 billion SMS messages yearly. With 20+ years in business, 24/7 live chat and email support, and 85+ integrations across your tech stack, Sinch Engage is built to support your restaurant from day one.
RESTAURANT USE CASES
Restaurant texting fits right into how you already communicate with your guests. These use cases align to time-sensitive, transactional messages.
Reservation confirmation and reminder messages
Waitlist and table-ready notifications
Order status and delivery tracking updates
Promotional campaigns for daily specials or events
Loyalty-program enrollment and reward redemptions
PLATFORM CAPABILITIES
Bring messaging into your existing tools and workflows. Connect messaging to your tech stack seamlessly in just a few clicks — no developers needed.
ERP and CRM systems: Integrate with Salesforce, HubSpot, and NetSuite to sync contacts, trigger messages from deal stages, and log all conversations.
E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.
Automation tools: Connect to Workato or Zapier to sync texting with over 5,000 apps across your stack.
QUICK START
Getting started focuses on picking a number type and completing registration. Then you can start sending messages.
Try Sinch Engage free for 14 days — no credit card required
Choose a number type — 10DLC, toll-free, or short code
Complete registration and start sending in minutes
FAQ
Restaurant texting is the use of SMS or MMS messaging by restaurant businesses to communicate with customers. Restaurant texting is commonly used for reservation messages, order notifications, promotions, and customer service.
Restaurant texting can reduce reservation no-shows with automated reminders. These reminders give guests a chance to confirm or cancel before their booking time.
Sinch Engage supports 10DLC, toll-free, and short code numbers. Restaurant texting programs often choose a number type based on volume and use case.
Sinch Engage can get you approved in minutes, unlike other platforms that often take days. After registration, you can start sending in minutes.
Sinch Engage supports A2P 10DLC, toll-free, and short code registration. This helps keep your restaurant texting program aligned to current carrier requirements.
Common restaurant texting use cases include reservation confirmations and reminders, waitlist and table-ready notifications, and order-status updates. Restaurants also use restaurant texting for promotions and loyalty-program communications.
Sinch Engage provides 24/7 human-to-human support. Our local experts can help with setup and carrier requirements.
Sinch Engage runs on 40+ data centers worldwide and 600+ direct operator connections. This supports secure messaging programs at scale.
Yes. You can try Sinch Engage free for 14 days with no credit card required.
Sinch Engage supports advanced features like RCS and SMS Alphatags where supported. Availability can vary by market and use case.