Mailjet

Mailjet text message integration by Sinch Engage

Customers don’t always convert from one channel alone. By bringing Mailjet into Sinch Engage (formerly MessageMedia), you can use the email engagement signals and contact data you already have to create more connected customer journey across SMS, MMS, RCS and WhatsApp. That means you can follow up based on opens, clicks, unsubscribes, and other email activity, keep contract records in sync, and build more timely, relevant outreach across channels.

Key benefits of this integration:

• Sync Mailjet contacts into Sinch Engage automatically, so customers data stays up to date without manual uploads.

• Reach customers beyond the inbox with SMS, MMS, RCS, and WhatsApp as part of a more connected cross-channel strategy.

• Trigger automations based on email activity, including sends, opens, clicks, bounces, blocks, spam reports, and unsubscribes.

• Send follow-up SMS or MMS messages at the right moment to create more timely and personalized customer experiences.

• Improve segmentation by automatically adding or removing contacts from groups based on email behavior.

• Keep your integration setup aligned with your business needs through list selection, field mapping, and configurable consent options.

• Combine email and SMS in e-commerce automations, including abandoned cart journeys that can use Mailjet email templates alongside text messaging.