Customer Service
With AI chatbots and a modern contact center solution, Sinch helps you deliver personalized support that keeps customers coming back.
“I needed to create a voice bot for emergency routing to reduce patient wait times. It’s been a great experience working with Sinch because feedback flows both ways. They think deeply about the problem we’re trying to solve.”
“The fact that the customer can close the case at the first contact by speaking to one person, rather than having to contact different departments on different telephone numbers themselves, speak to several people, and repeat the reported problem every time is extremely important.”
“With Sinch’s chatbot, we are able to handle a lot more questions in different languages than before, without having to increase the number of agents.“
Keep customers loyal with consistent, connected service. Sinch gives agents the context and tools they need to resolve issues faster and reduce frustration.
Carry over context across channels so customers don’t have to repeat themselves
Orchestrate smooth conversations with our AI chatbot builder and integrated contact center
Integrate effortlessly with CRM, ticketing systems, and knowledge bases for faster resolutions
Resolve issues quickly while keeping agents focused on customer happiness. Sinch lets you blend AI-driven automation with human expertise for seamless customer care.
Handle routine queries instantly with AI chatbots and modern IVR
Automatically match a customer’s query to the most qualified agent based on skills, expertise, or language
Deliver proactive service with automated outbound messages and call-backs
Solve customer issues on their preferred channel. Sinch’s enterprise-grade infrastructure, broad channel coverage, and built-in fallback logic are the keys to increasing engagement and improving ROI.
Reach anyone, anywhere through calls, chatbots, email, and more
SLAs with 99.95% uptime and failover mechanisms to improve delivery
Reliable fallback options when messages don’t go through
Guide every customer to the best support, no matter the channel, and deliver consistent experiences from pickup to hangup.
