Customer Story
How Cage Cube grew revenue by 20% with Elastic SIP Trunking
Find out how a trusted IT solutions provider boosted monthly recurring revenue and streamlined communication services with Sinch’s flexible, scalable voice technology.
Customer Story
Challenge: Deliver reliable, cost-effective voice solutions for customers with varying needs
Solution: Deploy Sinch Elastic SIP Trunking for simplified management and billing
Results: Significant increase in customer satisfaction and 20% higher monthly MRR
“Sinch’s EST has simplified the process, from setup to billing, and provided a clear advantage in customer satisfaction. It’s been a game-changer for Cage Cube’s service delivery.“
As small and medium-sized businesses expanded their communication networks, Cage Cube Technologies found itself at a crossroads. Their customers needed reliable, cost-effective voice solutions that scale — whether for white-label services or integrations with platforms like 3CX. But their existing provider made this difficult.
Cage Cube struggled with unpredictable billing, complex configurations, and cumbersome setups for high-risk area codes. These hurdles slowed down operations and frustrated customers, which limited Cage Cube’s ability to deliver high-quality service.
To solve these challenges, Cage Cube turned to Sinch’s elastic SIP trunking (EST). The platform’s flexibility and scalability were a perfect match for their growing customer base. With EST, Cage Cube simplified number porting, improved project management, and introduced streamlined billing through an easy-to-use, customizable dashboard.
Almost immediately, Cage Cube saw operational improvements that made life easier for both their team and their clients.
“Sinch’s EST has simplified the process, from setup to billing, and provided a clear advantage in customer satisfaction,” said Tom Herbert, Founder and Lead Engineer at Cage Cube Technologies. “It’s been a game-changer for Cage Cube’s service delivery.”
Most importantly, these improvements directly impacted business growth. Cage Cube’s monthly recurring revenue grew by 20%.
With a strong foundation in place, Cage Cube is already looking ahead. They’re exploring additional Sinch services, such as Fax API, and are planning to offer a private-label version of the Sinch dashboard to provide even more value for MSPs and direct clients.
By partnering with Sinch, Cage Cube is building a future-proof, scalable communication ecosystem for their customers.
