Salesforce Marketing Cloud – Omnichannel Connector

Engage with customers using preferred messaging channels, including SMS, MMS, RCS, WhatsApp, Viber, KakaoTalk, Instagram, Messenger, Telegram, LINE, and more!

With Sinch’s Omnichannel Connector app, Salesforce Marketing Cloud customers can engage with users using 1-way and 2-way messaging capabilities over an ever-growing number of communication channels. 

Get all the benefits of multichannel messaging and Sinch’s Conversation API—including unified contact profiles, built-in transcoding, and automatic fallback—while still using your workflows in Salesforce Marketing Cloud platform. 

Take advantage of messaging channels like: SMS, MMS, RCS, WhatsApp, Viber, KakaoTalk, Instagram, Messenger, Telegram, LINE, and more! 

Key benefits of this integration: 

  • Deliver real-time, targeted communication to customers via mobile 
  • Engage with customers using text as well as rich media for a more personalized and engaging experience 
  • Easily integrate with your CRM, campaign tools, and other business systems 
  • Customize your workflows based on your business needs and goals 
  • Gain message templates to increase team efficiency  
  • Get 24/7 support, enterprise-level security, and global messaging compliance 

Our app is hosted on the Salesforce AppExchange here. 

About Salesforce Marketing Cloud  

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights. It helps make every moment count to drive customer loyalty and more effective marketing outcomes.  

Contact: Bipin Patel, Product Manager – bipin.patel@sinch.com