SMS for travel & hospitality

Create unforgettable experiences with text message marketing

Personalized messaging that wows your guests, fills more rooms, and keeps them coming back – all done on autopilot.

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Trusted by over 150,000 brands worldwide

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Connect

Engage guests effortlessly

Sinch makes it easy to connect with guests via SMS. Our intuitive platform lets you send targeted campaigns, booking confirmations, and more—all with just a few clicks. Watch your engagement soar.

  • Send personalized offers based on guest preferences.

  • Confirm reservations and send check-in instructions.

  • Answer questions instantly with two-way messaging.

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Schedule

Streamline operations, boost revenue, and save valuable staff time by automating key guest communications. From reservation reminders to post-stay surveys, Sinch keeps your messaging on point and on schedule. So you can focus on creating unforgettable experiences.

  • Reduce no-shows with timely booking reminders.

  • Upsell room service and spa treatments via SMS.

  • Gather feedback effortlessly with automated surveys.

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Elevate

Deliver VIP-level service 24/7

With Sinch, you’re always there for your guests. Automate texts for instant answers to common questions for a smooth client experience. It’s like giving every guest their own personal concierge.

  • Answer FAQs instantly with smart chatbots.

  • Route complex queries to live agents effortlessly.

  • Provide 24/7 support without adding staff.

There are ways for us to be more playful in mobile messaging, that allow you to grab attention and really come to the front of someone’s phone, rather than being buried in their inbox.
Matt Reid Vice President of Omni-Channel Marketing, Vail Resorts
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INTEGRATIONS

Your entire hospitality platform in one place

Connect messaging to your tech stack seamlessly with in industry-leading, native integrations.

  • ERP and CRM systems: Sync with platforms like HubSpot to maintain a unified customer view and automate messaging workflows.

  • Marketing platforms: Message your contacts where they hang out across WhatsApp Support or HubSpot.

  • Productivity tools: Connect Zapier, Workato, or Power Automate to link Sinch Engage with over 5,000 apps across your tech stack.

  • API Connectivity: Fully customizable API integrations for advanced workflows.

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SMS Features

Text message marketing features for hospitality brands

Send bulk messages

Reach all your customers with targeted and personalized text messages.

Schedule message delivery

Deliver messages at the right moment for maximum impact.

Create custom templates

Create and reuse on-brand message templates that save time and maintain consistency across campaigns.

Track your results

Monitor key metrics like open rates, click-throughs, and guest requests in real-time.

Manage user permissions

Control who can access and use specific Sinch features.

Automate follow-up messages

Keep customers engaged. Set up automated message flows to nurture leads and drive bookings.

Collaborate with team members

Share templates, results, and customer insights with your team so everyone stays aligned.

Integrate with your systems

Connect Sinch with your CRM, ERP, or other tools for one unified tech stack.

Use cases

Text messaging use cases for hotels and travel brands

Appointment scheduling

Streamline the booking process, reduce no shows, and make communication crystal clear from start to finish.

Concierge-level service

Reach clients with personalized messages and real-time updates for concierge-level service at every step.

Brand-building campaigns

Engage members rewards and perks and promote hotels, events, and destinations across your brand portfolio.

Real-time feedback

Request client reviews and feedback instantly when they are most likely to rave about your services.
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Stand out with Sinch Engage

Lead in customer experience

Drive sales, keep customers coming back, and build a brand they love through retail text message marketing powered by Sinch Engage.


  • Increase sales with targeted marketing campaigns.

  • Reduce customer churn through timely alerts and notifications.

  • Connect 85+ integrations across your existing tech stack.

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5 Billion+

Messages sent yearly

2 Minutes

Average text response time

98%

Customer satisfaction

99.9%

System reliability
Working with Sinch has been a pleasure, the level of support we have received has been outstanding.
Christian Leo Founder, SMS77

SMS questions

Hotel text messaging FAQs

A: Sinch’s messaging solutions help you engage guests, boost revenue, and streamline operations. You’ll provide top-notch service that keeps guests coming back while creating a unified communication tool that keeps your whole staff in the know.

A: Our flexible plans fit your budget and scale with your business. You’ll only pay for what you need, with no surprises or long-term lock-in.

A: It’s easy! Our team will guide you through setup and integration. You’ll be up and running in no time, with all the support you need.

A: We’ll help you craft high-impact campaigns that resonate with guests. Our best practices and templates set you up for success from day one.

A: Our dedicated team is here for you 24/7. From onboarding to optimization, you’ll have the expert guidance to achieve your goals.

A: Absolutely! We offer a no-risk free trial so you can experience the power of Sinch free for 14 days, no credit card required. See how easy it is to connect guests and staff and keep everyone on the same page.

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best.
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