Two-way text chats

Secure two-way messaging with text chats

Have interactive conversations that boost loyalty and conversions. Sinch Engage helps drives two-way chats via SMS, MMS, RCS & WhatsApp – all in one platform.

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Trusted by over 150,000 brands worldwide
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Secure chats

Engage customers with secure text conversations

Build trust and loyalty through secure 1:1 conversations. Text chat lets you provide personalized communication at scale while keeping sensitive information safe.

  • Offer timely support by text to troubleshoot problems

  • Ensure privacy with end-to-end encryption

  • Close more leads with real-time communication

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Faster response time

Improve customer engagement & satisfaction

Text chats bridge the gap between traditional messaging and real customer engagement. Manage two-way SMS conversations, respond in real time.

  • Reduce phone calls and give your team more time to do higher value work

  • Manage conversations from one centralized inbox

  • Resolve issues faster with contextual chat history

  • Gain higher response and resolution rates with your text efforts

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Scalable chats

Work more efficiently

Handle more chats without increasing headcount. Efficiently manage inbound responses to bulk campaigns with templates and AI writing assistant.

  • Equip your team with a secure, easy-to-use texting platform they can all use

  • Automate up to 80% of common inquiries with templated responses

  • Deal with responses promptly and at scale

Without SMS functionality, there would have been an untapped audience within our base both from a value perspective and from a support perspective. It wouldn’t be possible to engage with those customers in any way, shape, or form without the service that [Sinch Engage] provides.
Rory Nicholson Senior Campaign Manager, Currys

Use cases

When to use two-way text chat?

Inbound leads

Follow up to capture more inbound leads. Answer questions, check in with prospects, and close more.

Appointments & bookings

Reschedule and remind customers about appointments to reduce no shows and communicate more transparently.

Data collection & surveying

Improve customer satisfaction and boost loyalty with follow-up surveys and review requests.

Automated responses

Answer immediate questions and auto-respond with pre-built, personalized templated responses to common questions.

Enterprise chat

Powerful text chat features to engage your customers

Secure chats

Communicate directly with customers in a safe, encrypted environment with secure two-way chats.

Efficient templates

Create reusable templates or use preexisting templates for consistent messaging that speeds up your work.

Performance tracking

Track open rates, conversions, and engagement metrics from a single dashboard.

85+ integrations

Sync messaging across your entire tech stack, with native integrations inside your CRP or ERP.

Automated responses

Automatically assign incoming messages to the right teammate.

Advanced team inbox

Message as one team, from one shared inbox to reduce friction and be more productive.

Automated alerts

Contacts always receive important alerts like delivery updates and payment reminders.

Safe sending

Avoid spam filters with 99.9% delivery reliability, easy opt-out, and built-in compliance.
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Why Sinch Engage

Boost customer engagement with Sinch Engage

You’re looking for simple, effective ways to improve customer interactions. Sinch Engage offers powerful text chat solutions to elevate your communication game.

  • Integrate messaging with your entire tech stack, with direct integrations with top CRMs and business software.

  • Migrate to RCS securely with RCS verification for branded communication.

  • Get 24/7 dedicated assistance from our knowledgeable support team.

99%

Delivery success rate

98%

Average open rate

360°

Customer view across channels

5 minutes

Average response time

FAQs

Common questions about text chat

Text or SMS chat is a business messaging feature that enables two-way texting between companies and their customers. Unlike bulk SMS or one-time alerts, SMS chat supports conversational messaging, making it ideal for customer support, appointment scheduling, and service updates.

SMS messaging works by using a virtual phone number or short code that customers can text. Businesses receive and reply to these messages through a messaging platform or inbox, allowing teams to manage multiple conversations at once and provide real-time responses.

SMS chat offers fast response times, high open rates, and improved customer satisfaction. It reduces phone call volume, supports asynchronous communication, and helps teams resolve issues quickly, especially in industries like healthcare, retail, logistics, and professional services.

Yes. Many SMS chat platforms include automation tools like chatbots, auto-replies, and message routing. These features help businesses respond instantly to FAQs or route complex inquiries to a live agent, improving efficiency without sacrificing service quality.

Most reputable SMS chat platforms are built with enterprise-grade security and comply with regulations like GDPR, TCPA and CCPA. Features like message encryption, user authentication, and access controls ensure data privacy and protection.

Text chat uses text messaging to connect with every contact via mobile phones, while live chat typically takes place on websites or apps. Text chat is more portable, has higher engagement rates, and doesn’t require users to stay on a webpage to continue the conversation.

Yes. Most SMS chat tools integrate with popular CRMs and helpdesk software, allowing businesses to track customer history, assign messages to teams, and sync communication data across platforms. Sinch Engage offers over 85 integrations with commonly used CRM and ERP tools.