Understanding Sinch Voice Messaging

Learn more about Sinch Voice Messaging

We’ve gathered current information and helpful resources for messaging programs such as A2P 10DLC including frequently asked questions and other things you need to know.

These are “living” documents and will be updated periodically as new information becomes available.

Make sure to check back for updates.

10DLC What you need to know

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Frequently asked questions

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A2P 10DLC Pricing Summary

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Program requirements

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Sinch Voice Messaging Best Practice Guidelines

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Disallowed content policy

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US SMS compliance guide

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Messaging safety checklist

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CTIA messaging principles and best practices

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Quick reference guide for 10DLC approval

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Sinch Service Provider Escalation List

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Cookie Subgroup	Cookies	Cookies used
eu5.mm.sdi.sinch.com	ASP.NET_SessionId	First Party
community.sinch.com	AWSALB , LiSESSIONID	First Party
appengage.sinch.com	dd_cookie_test_	First Party
tickets.sinch.com	atlassian.xsrf.token , JSESSIONID	First Party
cockpit2.sinch.com	SESSION	First Party
engage.sinch.com	instapage-variant-xxxxxxxx	First Party
dashboard.sinch.com	cookietest	First Party
brand.sinch.com	PHPSESSID , AWSALBCORS	First Party
sinch.com	__cf_bm , OptanonConsent , TEST_AMCV_COOKIE_WRITE , OptanonAlertBoxClosed , onesaasCookieSettings, QueryString, functional-cookies, performance-cookies, targeting-cookies, social-cookies lastExternalReferrer, lastExternalReferrertime, cookies, receive-cookie-deprecation _gdvisitor, _gd_session, _gcl_au, _fbp, _an_uid, _utm_zzses, lpv	First Party
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techtarget.com	__cf_bm	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ValueSurveyVisitorCount	First Party
buzz.sinch.com	instap-spid.8069 , instap-spses.8069	First Party
appengage.sinch.com	_dd_s	First Party
sinch.com	AMP_TLDTEST , rl_page_init_referrer , rl_trait , _vis_opt_s , __q_state_dp56h9oqwhna9CoL , cb_user_id , __hstc , rl_anonymous_id , rl_user_id , initialTrafficSource , _vwo_uuid , _vwo_uuid_v2 , rl_page_init_referring_domain , _hjIncludedInSessionSample_xxx , apt.uid , __hssrc , test_rudder_cookie , cb%3Atest , __hssc , rl_group_trait , _hjAbsoluteSessionInProgress , _vwo_referrer , _vwo_sn , _vis_opt_test_cookie , _hjFirstSeen , _hjTLDTest , _hjSession_xxxxxx , s_sq , _vwo_ds , rl_group_id , _vis_opt_exp_n_combi , s_cc , _gclxxxx , cb_anonymous_id , cb_group_id , apt.sid , rl_session , _uetvid , AMP_899c7e29a9 , _hjSessionUser_xxxxxx	First Party
brand.sinch.com	AMP_TEST	First Party
engage.sinch.com	no-cache , instap-spses.85bb , instap-spid.85bb	First Party
www.sinch.com	d-a8e6 , s-9da4	First Party
nr-data.net	JSESSIONID	Third Party
sinch-en.newsroom.cision.com	_ga, _gid	Third Party
sinch.in	_ga_xxxxxxxxxx, _gat_UA-XXXXXX-X, _gid, _ga	Third Party
terminus.services	terminustb	Third Party
g.fastcdn.co	instap-spses.85bb	Third Party
hello.learn.mailjet.com	pardot, visitor_id, visitor_id#####	Third Party
www.googletagmanager.com	userId	Third Party
hello.learn.mailgun.com	visitor_id#####, visitor_id	Third Party
dev.visualwebsiteoptimizer.com	_vwo_ssm	Third Party
box.com	box_visitor_id	Third Party
app.box.com	z, cn	Third Party
sinch-tfn.paperform.co	laravel_session	Third Party
go.sinch.in	visitor_id#####, visitor_id	Third Party
Qualified	__q_local_form_debug	Third party
Rudderstack	rudder.inProgress, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.queue, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.ack, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.reclaimStart, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.reclaimEnd,	Third party
6sense	_6senseCompanyDetauls, _6signalTTL	Third party
Appcues	apc_local_id, apc_user	Third party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
investors.sinch.com	visitor_id	First Party
community.sinch.com	VISITOR_BEACON , LithiumVisitor	First Party
sinch.com	_uetsid , ajs_user_id , _gcl_aw , ajs_group_id , AMCV_ , __utmzzses , _fbp , _gcl_au , AMCVS_	First Party
go.latam.sinch.com	visitor_id##### , pardot	First Party
linkedin.com	li_gc, bcookie, lidc, AnalyticsSyncHistory, UserMatchHistory, li_sugr	Third Party
pi.pardot.com	lpv151751, pardot	Third Party
hsforms.com	_cfuvid	Third Party
google.com	CONSENT	Third Party
sinch.in	_gclxxxx, _gcl_au	Third Party
www.linkedin.com	bscookie	Third Party
bing.com	MUID, MSPTC	Third Party
www.facebook.com		Third Party
hello.learn.mailgun.com	pardot	Third Party
www.youtube.com	TESTCOOKIESENABLED	Third Party
dev.visualwebsiteoptimizer.com	uuid	Third Party
g2crowd.com	__cf_bm	Third Party
pardot.com	visitor_id#####, visitor_id	Third Party
tracking.g2crowd.com	_session_id	Third Party
hubspot.com	__cf_bm, _cfuvid	Third Party
doubleclick.net	test_cookie, IDE	Third Party
youtube.com	CONSENT, VISITOR_PRIVACY_METADATA, VISITOR_INFO1_LIVE	Third Party
go.sinch.in	pardot	Third Party
liadm.com	lidid	Third Party
www.google.com	_GRECAPTCHA	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
portal.sinch.com	pnctest	First Party
partner.appengage.sinch.com	_dd_s	First Party
investors.sinch.com	First Party
community.sinch.com	LithiumUserInfo , LithiumUserSecure	First Party
tickets.sinch.com	selectedidp	First Party
engage.sinch.com	ln_or	First Party
cockpit2.sinch.com	CSRF-TOKEN , NG_TRANSLATE_LANG_KEY	First Party
sinch.com	apt.temp-xxxxxxxxxxxxxxxxxx , hubspotutk , ajs%3Acookies , cf_clearance , ajs%3Atest , __tld__ , __q_domainTest , pfjs%3Acookies , ajs_anonymous_id	First Party
auth.appengage.sinch.com	AUTH_SESSION_ID , KEYCLOAK_3P_COOKIE , KEYCLOAK_3P_COOKIE_SAMESITE , KC_RESTART , AUTH_SESSION_ID_LEGACY	First Party
www.recaptcha.net	_GRECAPTCHA	Third Party
boxcdn.net	__cf_bm	Third Party
d2oeshgsx64tgz.cloudfront.net	cookietest	Third Party
sinch-np.paperform.co	XSRF-TOKEN, laravel_session	Third Party
vimeo.com	__cf_bm, vuid	Third Party
sinch-ca-sc.paperform.co	XSRF-TOKEN, laravel_session	Third Party
box.com	site_preference	Third Party
app.box.com	bv	Third Party
sinch-tfn.paperform.co	XSRF-TOKEN	Third Party
cision.com	cf_clearance	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ln_or	First Party
sinch.in	_fbp	Third Party
youtube-nocookie.com	CONSENT	Third Party
youtube.com	YSC	Third Party