SINCH FOR CUSTOMER SERVICE

Engage customers on their terms, on their channels

Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, chat, video, messaging app – we’ve got it all!

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

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A cloud-based communications platform to simplify customer service

Traditional on-premise systems are hard to integrate, costly to maintain, and problematic to update. Ain’t nobody got time for that! Simplify, cut costs, and deliver value with a cloud-based system.

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Some people love to talk on the phone. Others want to send a quick text. Let customers choose how they want to engage – whether by phone, video, email, chat, SMS, or messaging app. 

Add any channel via API

Don’t force customers to go on a “journey”. Many people prefer the convenience of self-service tools, like chatbots, for basic tasks such as checking account balances or rescheduling appointments. 

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Cut call transfer hold times while increasing first-contact resolution (FCR) and customer satisfaction (C-SAT) by connecting customers to the best-suited agent, using skills-based routing. 

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“The contact center offering from Sinch aligns our resources to our customers’ need at the right time. This allows us to maintain a competitive edge in the marketplace.”

Cris Franco

Manager, Customer Technical Support, Yaskawa America Inc.

“Sinch enables us to handle seasonal retail volumes. For example, during Black Week, we were able to handle 50% more contacts than previous years.”

Tobias Zackrisson

Business Development Manager, Elkjöp

See the benefits

Boost customer satisfaction

Every customer is unique. Skills-based routing ensures that each customer is connected to the best-suited agent, helping improve FCR. Allowing customers to contact you via their preferred communication channel further helps drive improved C-SAT.

Boost customer retention

Attracting new customer is more expensive than keeping existing ones. Using proactive service (such as automated reminders and notifications) together with post-call surveys, can help improve customer retention, leading to increased profitability.

Cut service costs

Giving customers access to self-service tools such as an IVR and chatbot can help deflect up to 50% to 80% of routine queries, saving money, and freeing agents to work on higher-value tasks like cross-selling and up-selling.

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Transform your business today!