Smart Conversations terms and conditions

Services

Smart Conversations is an add-on feature for Conversation API that passes incoming (MO) messages to the Sinch proprietary Machine Learning (ML) API engine. Depending on the features enabled, the ML engine will analyse the message and, based on the type of message received, Smart Conversations can send “intelligent” automated responses, more particularly described here: What is Smart Conversations? – Sinch Community – 9585 (the “Service”).

Conditions of Use

Customer’s use of the Service is subject to the following:

Artificial Intelligence

The Services or any part thereof may be powered by or use artificial intelligence, machine learning, or similar technologies (“AI Components”). The following terms govern the use of AI Components:

1. AI Input and Output. Customer is solely responsible for any data, text, images, or other content uploaded or submitted to the AI Components (“Input”) and the data, text, images, or other content generated by the AI Components based on Customer’s Input (“Output”). Output generated by the AI Components may not always be correct, accurate, reliable and/or non-offensive. Customer is solely responsible for independently reviewing, evaluating, and verifying all Output before using, sharing or relying on it.
2. User Restrictions. Customer will not, directly or indirectly, use the AI Components: (i) to reverse engineer, decompile, discover or extract any underlying components of the models, algorithms, and systems; (ii) to develop its own artificial intelligence products, services, features, or technology, or any machine learning models or technology; (iii) to mislead anyone that an Output was human generated; or (iv) in any manner that violates applicable laws and regulations.
3. Third-Party AI. AI Components may utilize AI models and services provided by third parties (“Third-Party AI”). Customer’s use of Third-Party AI is subject to the then-current terms and conditions of such Third-Party AI providers. Customer acknowledges that the Input and Output, including Customer Content, will be shared with and processed by the Third-Party AI provider(s) to enable Customer’s use of AI Components. Sinch does not guarantee the availability of Third-Party AI.
4. Ownership and Rights. Customer will have the right to use the Output in accordance with the terms of this Agreement and all applicable laws. Customer agrees that Output may not be unique, and other users may receive similar Output when using Sinch’s AI Components. Other than the right to use such Output, Customer will not retain any ownership rights in such Output. As between Sinch and Customer, Sinch and/or the Third-Party AI provider retain all ownership in and to the AI Components, including but not limited to all algorithms or models and aggregated results of developing the AI Components.
5. AI Disclaimer. The AI Components are provided “as is” and “as available.” Sinch makes no warranties, express or implied, regarding the accuracy, reliability, availability, or suitability of the AI Components, Input or Output. Customer is solely responsible for the use of AI Components by any third party to which it provides access, including its customers.

Fees