Legal
This Agreement is entered into between Sinch and Customer and are together referred to as the “Parties” and each a “Party”.
The account creator represents and confirms to Sinch that you are the duly authorised representative and signatory of the Customer to act for and on behalf of the Customer to enter into the Agreement and accepts the General Terms of Services and the Exhibits. All information provided is complete and accurate. The Agreement shall be effective on the date at which time the account is created and verified.
| If you are domiciled in: | You are contracting with: | Notice should be addressed to: |
| EU | Sinch Sweden AB | Lindhagensgatan 112, 112 51 Stockholm, Sweden |
| Australia/New Zealand | Sinch Australia Pty Ltd. | Level 24, 367 Collins Street, Melbourne, Victoria 3000, Australia |
| Canada | Sinch Communications Canada Inc. | 1435 rue Saint Alexandre, H3A 2G4, Suite 550, Montreal, QC, Canada |
| Singapore | Sinch Singapore Pte Ltd | 1 Harbourfront Avenue, #16-03 Keppel Bay Tower, Singapore 098632, Singapore |
| USA | Sinch America Inc. | One Alliance Center 3500 Lenox Road Ne Ste 1875, Atlanta, GA, 30326, United States |
| Rest of World (i.e. customers that are not located in EU, Australia, New Zealand, Canada, Singapore, US) | Sinch UK Ltd | Cap House, 9-12 Long Lane, London, EC1A 9HA, England |
This Agreement is governed by and incorporates the following documents in effect as of the Effective Date. All documents are listed in order of precedence, and collectively referred to as the “Agreement”:
| Agreement | Location |
| Data Protection Agreement | https://sinch.com/data-protection-agreement/ |
| Social Channel Supplemental Terms and Conditions | https://sinch.com/social-channels-supplemental-terms-and-conditions/ |
| General Terms and Conditions (“GTC”) | https://sinch.com/general-terms-and-conditions/ |
Unless expressly defined in the specific document or a contrary intention appears, capitalised terms defined in the Agreement have the meaning set out in the GTC. This Agreement shall apply to any Services that Customer self-provisions through its access to https://dashboard.sinch.com.
The Agreement is in force until terminated by a Party (the “Term”). The Agreement may be terminated by each Party by giving ninety (90) days advance written notice to the other Party. The aforementioned notice period for termination by the Customer shall be subject to the Customer’s full payment of any and all fixed fees regarding Services ordered by Customer with a longer notice period than ninety (90) days (if and as applicable, as set out in an Order Form or Change Order). Sinch reserves the right to increase its fees on an annual basis with reference to the labor cost index.
Service(s) Termination: Upon termination of any Service, all fees incurred relation to the terminated Service(s) shall become immediately payable and remaining fees charged until the end of the term.
SINCH may modify any fees in its sole discretion upon written notice in accordance with the terms of Section 13.5 of the GTC (Notices). The parties agree that for the purposes of notice under this Section, such notice may be given by email and that notice shall be deemed to have been given once the email is dispatched from the SINCH email server.
The Customer acknowledges and agrees that LINE Channel is provided through Conversation API (“Service”). Sinch will provide Customer with a production messaging capability, enabling business messaging via LINE Channel platform through the Conversation API and a business profile, both in the name of the Customer or a brand owned by Customer. Each Conversation API shall be provisioned with a maximum throughput of 20 messages per second.
The provision of the Service is always subject to:
including, without limitation, any other complementary terms and policies referenced in the same or under the terms of the Services, and declares to be fully aware which terms and policies may be included, changed, adapted, and/or updated by LINE Corporation, at any time and at its discretion, therefore, the Customer shall periodically check the terms and policies in order to be fully aware and fully comply with their conditions, rights, and obligations.
Data protection related information:
The Service cannot be used for the Processing of Personal Data related to Special Categories of Personal Data (as defined within the Data Protection Agreement that is or will be concluded between parties). Sinch may make this service available in the future. The Service requires the use of the following sub-processors, in addition to the sub-processors listed within the Data Protection Agreement:
Whenever the Customer decides to use a third-party customer care platform, the customer is fully responsible and accountable for the data protection on the third-party platform and the interfaces between the Sinch products and the third-party-platform.
Customer acknowledges and agrees that the Service connects with any channels through the Sinch Conversation API service. In respect of the Conversation API, the standard retention period for conversation data applied by Sinch is 180 days. The standard retention time for contact data is indefinite. Customer understands that this is part of the functionality of the service.